Grill House — Restaurant in Benidorm

An American Southern styled experience a little off the main strip. It's a nice build out in that American chain way, somewhere between Planet Hollywood and a Chilli's.

The menu is decent, there's everything from nachos to ribs to burgers to steaks and in between.

Our party of four started with the nachos which were fine, they'd been baked a bit tough, and the sour cream drizzle would have probably been better as a few dollops of proper sour cream. That said they only lasted 5 minutes so no complaints.

From there it kinda all went a bit wrong. Two cheeseburgers, a plate of ribs and a well done filet steak were the main courses, none of which were really any good.

The burgers had that sloppy consistency you get from the oily cheap meat and there was plenty of gristle and other hard bits in them. You kinda get through half of the burger and then wonder why you're trying so hard, it's just not very appetizing. So you just eat the chips and hope you're the only one not having fun any more.

The ribs were described as 'okay, ish'. Bit dry, bit overcooked, bit of a horrible thick soul destroying BBQ sauce. Edible at least.

The steak arrived cremated to hell. Well done is a term with some wiggle room, but the steak is over an inch thick, it should still have some juice in it. Quite a lot of tough chewy parts and that tough stringy stuff that sometimes holds steaks together.

Shame really. I should have probably had it out with the manager, and it's not really fair to blast them in a review without saying something in person, but in our defense the waiter hadn't been seen in nearly an hour (since drinks arrived), and we were tired and had to get on a plane in a few hours. The bill wasn't really the point, and we doubted they had anything better to replace it with. Sometimes you just gotta try a place.

On reflection we can deal with the service issues and a steak being murdered, but there's a problem with these kinds of restaurants and their food quality from the supplier. I know a lot of restaurants don't want to increase prices, but it leads to too many situations like this. Inflation sucks, nobody wants a meal price to double, but then again nobody wants chunks of hard stuff in their burger. I won't mention where here, but there is a very nice grill/steak place not too far that has very high food quality and it's worth the extra 30% price every time.

This place is great for kids and if you order the mozz sticks and other fried stuff you're going to be fine. If they upped the food quality they'd have a...

Ruined an evening out ! Went as a couple for evening dinner and ended up eating completely seperately as when the meals were served up one of the “medium” cooked steaks was still completely rare with blood so I asked one of the staff if he could put it back in the pan for a minute or two to make it edible Over 10 minutes later he returned with it still in a rare state but did appear to have been put in a microwave and by now one of us had finished our dinner We also asked if the steaks could be served with a small few pieces of salad instead of the vegetables they serve with them No .. unless you pay the over 5 euros for a separate salad .. which we did , but even then they wouldn’t plate up without putting the vegetables on the plate A complete carefree attitude from the staff which maybe they reserve for when couples order as I am sure if it was a stag do they were so smug with then they would maybe end up wearing one of there poor quality steaks Poor...

Was recommended by our taxi driver on the way towards "the strip". I want to see that taxi driver again for his recommendation as it was poor by any standards.

My partner and I both ordered steaks, one sirloin and one the giant beef rib chop. They were presentd well, but neither were cooked to the requested preference of med-well done and med-rare respectively. The sirloin was overly fatty and the larger steak was blue in parts. Not sure if it is a franchise, but it appeared that way with no feeling of customer service. The staff were pleasant enough, but not particularly attentive. Nobody asked how the meal was which may have enhanced this review.

I would also assume it is designed to cater for a larger parties as the layout is far from intimate. We paid and had to approach the till to get our change back as they obviously assumed it was a tip - not for that service. Would not recommend. Would give 3 stars as it was my only visit - perhaps...