Gaia — Restaurant in Burgos

After hearing good comments and reading the reviews here on Google, we decided to give Gaia a try but were left disappointed.

We arrived slightly late due to parking problems but called the restaurant to inform them of this. Upon arrival we were rushed to our table and given menus to choose our dishes. The waiter gave us almost no time to check the menu so we had to make our decision rather quickly. We ordered our food and it came out almost instantly, meaning it was already prepared in the kitchen with various dishes ready to be handed out to customers. This isn't an issue in itself as it is vegan food but it suggests to you that it has been stood waiting.

The food overall wasn't the best. Most dishes were overpowered by a strong vinaigrette, making the dishes unbalanced. The dishes are very small and they come to take away plates and serve new ones before you have even finished eating which in my opinion is rude.

The restaurant definitely has potential but the customer facing staff need some extra training and they could do with expanding the eatery as it seems as though they try to hit maximum capacity without the amenities to do so. It lacks atmosphere, professionalism and intimacy, making the dining experience similar to that of a production line - not something you want when you pay to...

Delicious food, bad service. The truth is that for a 10€ menu you get 3 small but incredibly tasty courses plus drink and a decadent dessert all of which leave you full and happy! But then the waitress is on her own to serve the whole restaurant which is absolutely crowded and has a waiting line at the door. She was really pushy and sometimes even rude, almost not letting us any time to choose our food. I wasn't even finished reading the menu that she was already putting pressure on us to order. We even dared trying to order coffee at the end and she looked at us astonished saying "No! This is a really busy place, you can't get coffee!" To my opinion, they could easily charge 12€ for this amazing cooking and hire someone to help. That way everyone would be as happy about the food and price but would also get a decent service and end up with a...

Desde el primer momento, la atención ha sido absolutamente lamentable. Nos ha atendido una camarera rubia, hemos llegado a las 15:30 y en el cartel de fuera del restaurante indicaba que cerraban a las 16:00, por lo que educadamente hemos preguntado si estábamos a tiempo. De forma exageradamente brusca nos ha respondido que si ella nos estaba ofreciendo mesa, era porque obviamente sí se podía, así, de una forma un tanto violenta. No hemos dicho nada, hemos esperado a que nos llamaran y hemos entrado a comer. Al pedir las bebidas, hemos optado por un canto 5, la señora no ha sido capaz de abrir la botella (no pasa nada por esto), y la ha abierto una de nosotras, que es camarera y ofrece el mismo vino en su trabajo, y ahí ha salido el siguiente comentario inapropiado, indicándole a la muchacha que debía ser que ella tenía muy poca experiencia en hostelería y por eso nos pedíamos un vino que era malo, para las personas a las que no les gusta el vino. Sí, así mismo. El colmo ha sido al pedir la comida, cuando hemos preguntado por uno de los ingredientes, y al decirle que no habíamos entendido la explicación, nos espeta de muy MUY malas maneras "¿Pero qué es lo que no has entendido? No puedo decirte otra cosa, es que es así". Sólo le ha faltado el improperio. En ese momento nos hemos levantado y hemos decidido no comer allí, hemos pagado el vino y pedido una hoja de reclamaciones, que no nos han dado, porque decían no encontrarla. De...