One of the absolute worst experiences I have ever had in a restaurant. I booked a table through a popular restaurant booking app at 10pm, as late as I could because we have small baby and wanted to leave him sleeping for the person looking after him. Of course we had some issue causing us to leave a bit late, but at 22.10h I called the restaurant advising we just got into the cab and would be arriving shortly (10 min drive). They confirmed that there was no problem with that and our booking would be upheld. At 22.20h just as we pulled up at the hotel I received a call. Someone from the restaurant telling me that we can't have dinner anymore because the kitchen is now closed as it closes at, wait for it, 10pm! We decided to go in and try to talk to the manager to see what they can do for us, it is not often we get a "night off". We talked to the maître, Victor, and he tells us it will be impossible to have the tasting menu. They can however offer us an "a la carte" option with tapas by the same chef. We ask to see the menu and they take us to the pool snack restaurant of the hotel. We start to become angry for taking us for fools. The maître (víctor) goes outside to look for a menu and... disappears. I don't think I have ever been treated so badly. Luckily the waiters of the pool restaurant were a lot better and made us have a more or less acceptable ending to the evening. I would however have expected someone from Arrels to come over to apologise or make some small gesture, but nothing of the sorts happened. DO NOT go to this restaurant if you like being treated well when dining in what is supposedly an...
Read moreGood food, but not excellent. Setting and service were really good, but I expected a bit more from the taste of the dishes. The pumpkin soup was good, the salad and the monkfish rather „boring“. Same as almost all courses and dishes, the starters and mains could have benefited from a bit more pepper, salt, and spices. It was decorated quite beautiful and the service/ staff was very nice. The price for the 5-course menu itself (56 EUR pp.) was fair, however the Drinks were expensive...
Read moreThe food and service are incredible! I have to say I normally dislike places with a set menu as it ends up being too lengthy with small portions and lots of „foam” on the plate but this place is different and really worth visiting! The dishes have a proper texture and substance and combined some traditional Mallorca flavours. Service is wonderful! The atmosphere could be a bit warmer but maybe it’s because we went there off season and was...
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