Oceans Restaurant — Restaurant in Calvià

So let’s start with coming to the restaurant. An excellent, intelligent, and nice, young, dark skinned blonde hair man welcomed us to the restaurant and it was very encouraging. (This is where good story ends).

From the beginning the absolute chaos during ordering food. (Drinks went smooth). We ordered, Steak With potatoes and VEGETABLES (the potatoes where told to be changed for fries (no problem with that)). But unfortunately the vegetables came after the dish was eaten (after asking few times) even though it was in the menu, but ok. The Salmon Tatar didn’t arrive at all, the pizzas, mushrooms risotto, and not arrived salmon tartar, Was average. The steak was absolutely awesome at its own.

The moment the waiter arrived to take half frozen fries and uneaten tartar, and we started to complain he started waving hands and being very rude. After that, so called “manager” came and saw no problem at all. Despite a lot of problems.

We wanted to discuss that with manager with no power (I guess) but he started shouting and wavering hands again (very rude). But the best (worst) part starts now!!

Exactly minute after we started complaining they put bodyguard next to us. Despite the fact we were gentle and were with less then year old boy. And waited for us to pay 😂. Bodyguard asked us with low tone (IS THERE A PROBLEM?) And he waited until we paid the bill.

What is the funniest we didn’t get the real bill. But the “proforma” one. Than had to ask for real one.

Summaries I only rate restaurant when it’s THE BEST or It’s THE WORST. Now it’s the second option. And I’m very disappointed.

No matter what restaurant replies (even if they do) They will try to protect themselves. But imagine what purpose of negative rating do I...

Food if food, I mean it is just to eat something. It was good though. Location is nice as well. But...

This is a place where you would not feel any kind of special, but rather forgotten and hungry.

TL;DR we were waiting for 1.5 hours for a salmon fish and a salad.

What you need to realize is that you do not sell gourmet food, you sell an experience. An experience of going to the restaurant, getting dressed, going there, getting a service and eating a somewhat tasty food for a reasonable amount of money. Otherwise people could just stay home, right? Gourmet food is not a product, but a marketing bate to make people go to your restaurant. Product is an experience. And we had a bad experience. Especially for a family with children - do not go there. After I waited for 1.5 hours also trying to entertain my children and wife, I do not care what food you bring me, just fast food or some gourmet, I will eat it fast and want to go away asap.

What you can do to improve: Maybe hire more waiters? Maybe hire one more cook? Maybe reduce amount of seats/tables you have? Lenghten your waiting queue, so you have amount of people seating inside you are able to serve in a 30 minutes.

Also please warn people on entrance that food waiting time is up to 1.5 hours and also on a call when people are booking by phone. Knowing this - many would decide not to wait and not to go there. Especially let people with choldren know!

Otherwise keep collecting one...

From reading the owners responses to other customers reviews, to me appears slightly pessimistic in acknowledgement and thus deliberated of whether to actually leave what I consider a fair reflection or our experience, or not, but here goes….

Early September, end of season but actually a busy evening for the restaurant. Turned up late with no prior reservation and accommodated us, so thank you.

Was provided two menus, 1 per person. However menus were slightly different and featured a couple of small variations I.e one had another dish. Not a biggie but not consistent. Also appeared well used and tired/hard to read in an ambient setting.

Offered drinks straight away, asked for 2 extra minutes. 15 minutes later asked waiter for drinks. 10 minutes later received the wrong drinks however issues was rectified in a timely manner.

Staff seemed really under pressure and did not appear as though they were enjoying themselves, which I felt brushed off on us a bit during the meal.

Chicken and garlic linguine ordered, lovely dish.

Chicken burger ordered - dry and accompanied by wedges which were on the cold side.

Comment passed to waiter as reduced bill by 20%, which we felt was proportionate in contrast.

Would opt to sit outside on a warm summer evening. Did not feel like any AC was on inside and quite warm. Restaurant design is pleasant with abstract art, shabby chic touches and LED lighting. Nice touches for the overall...