Mardeleva — Restaurant in Guía de Isora

If there was a 0 star i would give them 0. We came when there was only 3 tables occupied. We order fast, but my dish never came, and nobody seemd to be bothered. And after my husband ate his, finaly the women came, and didn’t even apologized. She was even arrogant and tried to Play dumb, why we didn’t share MAIN dish. Waiting for my dish, we both noticed she Made so Many mistakes At the other tables, also 3 tables was waiting more than 30 min to order, and then again they got an order with something missing. I went in hotel hungry . Zero stars, would not recommend!

Dear Sir/Madam,

Although I was hoping for a constructive response to my review, your reply has deeply disappointed me. Instead of accepting the criticism and considering the possibility of improving your service, you accuse us of lying and exaggerating. This is not only unprofessional, but it also shows that you are not willing to engage in real reflection and improvement.

As I already mentioned, it wasn’t just our experience that was poor; during our stay, we also noticed other guests who were dissatisfied with the service. Clearly, there are serious issues with the organization and communication in your restaurant.

I would also like to point out that my comment about the pasta was not an attack, but simply an expression of dissatisfaction due to one dish arriving much earlier than the other. This is a basic service that you should provide, regardless of language or specific circumstances. When dining in a restaurant, especially with someone else, both of you should enjoy the meal together, not have one person wait while the other eats.

Your response is just another indication of how far you are from understanding where you went wrong. I hope that, one day, you will realize the importance of constructive criticism and investing in service improvement, as this approach to guests will certainly not bring...

Great outdoor patio area and the service was pretty good. I’d personally prefer the service to be a bit slower and relaxed. I found it a bit too ‘efficient’ rather than like they were welcoming you to their ‘home’ kind of vibe.

The pizza wasn’t great - I think that’s a Tenerife thing. I’m not sure any of the chefs cooking pizza here, that I’ve come across, have been to Italy or tasted a Napoli pizza. The sauce was cooked! There was way too much cheese and the base lacked hydration.

The fish of the day was sword fish. That was good. Simple and straight off the grill with salad, lemon and olive oil.

The prices were great - neighbourhood...

Decepcionante y caro — no entiendo las buenas reseñas

Cené aquí hace poco y la verdad, salí muy decepcionada. Pedimos el salpicón de pulpo y fue muy mediocre: poco sabor y sin gracia. La ensalada de atún fue una tomadura de pelo: unas hojas de lechuga viejas y sin cortar, algunos trozos de zanahoria cruda ya pasada, cebolla vieja, unos pocos trozos de tomate… y dos filetes de atún por encima.

El atún estaba lejos de ser fresco: tenía un color muy pálido. Si vas, revisa bien el mostrador antes de pedir cualquier “pescado fresco”. Bien fresco… del congelador, será. Todos los pescados que tenían daban la impresión de ser de piscifactoría. Si hubiera sabido que la ensalada llevaba ese mismo atún, ni me acerco.

Las croquetas no sabían a nada solo masa frita sin sabor. En si, lo único que se medianamente salva son los mejillones al vapor (que no es que tengan complicación en hacer) y la fogaccia.

Para rematar, te meten un cargo de “servicio” en la cuenta, supuestamente por ponerte servilletas o traerte los platos… como si eso no estuviera ya incluido en el IGIC y en unos precios que ya de por sí son altísimos para lo que es. Cuando preguntas por qué lo cobran, se escudan en que “está escrito en el menú”, como si eso lo hiciera menos absurdo. ¿Ahora cada vez que escojo qué voy a comer también tengo que ir leyendo la letra pequeña? De vergüenza. Simplemente una forma más de estafar a la gente.

Sinceramente, no entiendo de dónde salen las buenas reseñas. La comida es mediocre y bastante cara. Definitivamente yo no volveré y no lo...