I recently dined at this Restaurant and unfortunately, my experience was extremely negative. The service was incredibly aggressive and uncomfortable from the moment we walked in. The staff seemed to be in a rush and didn't take the time to properly attend to us, which left us feeling rushed and disrespected.
To make matters worse, we were charged for items that we didn't even order. Despite bringing this to the attention of the staff, they insisted that the charges were correct and made no effort to rectify the situation. It was a huge inconvenience and left a sour taste in our mouths, both figuratively and literally.
In addition to the poor service and incorrect billing, the food itself was subpar. The dishes were lacking in flavor and seemed to be poorly prepared. We were disappointed and left feeling like we wasted our time and money.
Overall, I would not recommend this Restaurant to anyone. The aggressive service and incorrect billing made for an uncomfortable dining experience, and the lackluster food didn't make up for it. It's unfortunate that this establishment didn't meet our expectations, and I hope they can make some changes to improve the experience for...
Read moreThis review will mean very little to most people venturing to Alcalá, but if you're a black women contemplating eating here, I just want to advise you to save your money and dine elsewhere where you might get a better reception.
It's tough navigating the world -- and holidays -- where you have to sit patiently as you're given service that's "less than" other tables around you (they neglect to prepare your table, offer you bread yet serve people that arrive after you, prepare you a joke of a salad then make a proper one for the next table etc etc... Multiple slights that mount up throughout the course of your meal that ultimately ruin the experience).
So when you inevitably reach your limit, you then have to decide whether to play into their angry black women stereotype.
Seriously, save yourselves the angst and just eat at the number of other nearby restaurants who actually want to cater to you, and don't simply...
Read moreDon’t go there! So bad experience. Chicken breast was undercooked, and I even asked to bake it again, after that it was still the same and in some place it was even pink! How, is possible to undercook it?? My boyfriend ordered steak, asked for medium, but got it pretty much raw, asked to bake it more as well, been better, but still very bad taste. We told everything to the waiter, he started shouting and argue with us, that the chicken is ok, he knows his job etc. Well looks like he don’t even know how to cook chicken, and it is easiest meal, so what to say about it. This is sad actually. And they did not even made discount or anything! Also put the bread to the bill, which we even did not asked or touched. Worst experience ever, never had so much disrespect and bad food for a big price. 100% recommend you to avoid this place. Hopefully I will not get diarrhea...
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