Bar restaurante Terraza Sotavento — Restaurant in Guardamar del Segura

It is a shame to have such a terrible service during breakfast hours. Sat down at the only table that was available in the shade that wasn't cleaned after previous guests. Waited for 10 minutes to get the table cleaned, even though I waved at the waiter when I came and she nodded. The place was half empty. The waiter took the order 10 minutes after the table was cleaned. 5 min later coffee arrived. 10 min later my tostada arrived, which wasn't what I ordered and I asked to change it. Instead of running to the kitchen and changing it straight away, the girl started walking around with the tostada and taking in new orders. 10 minutes later no tostada, waved angrily at her. She instantly brought me a terribly looking piece of bread with chunks of cheese on it. The bread wasn't even toasted. No apologies, nothing, on top of everything the girl gave somewhat of an attitude. I asked for the manager, she said they weren't there. Paid and left. This place has a great location, nice ambience and really good breakfasts. PLEASE STOP RUINING IT BY HIRING PEOPLE THAT DON'T KNOW HOW TO WORK AND DO NT...

Have been to Terraza Sotavento near Guadamar park quite a few times. Coffee & cake was always good.But went there a week ago, and the service was very very slow, 'not the waiters fault' not enough staff! They could not offer anything vegan at all! Our order was mixed up, we sent it back. In the end I got a tiny boreing plate of lettuce, tomatoes, and cucumber for €7.50!! And a cup of black tea. My 2 friends food was cold.Inside the restaurant was beyond tiny!! With dirty plates stacked high, and one person washing up very fast! No room to move, had to squeeze past staff to get to the toilet, which was thilthy! We got the bill, to which was added the wrong order.I complained, they removed it.Upon leaving, I tried to complain to the owner, he would not turn around, and was busy dealing with orders & several complaints!! In my opinion, the restaurent badly needs an update, a clean up & bigger premises...

Love this bar but sadly not a good experience on our last visit. Drinks only ordered, coffee's and ponche's. Coffee's arrives, a few mins later no ponche's. Asked again but they never turned up, no apology. The tall balding waiter was horrible when we asked for the bill, so grumpy and unfriendly. He chose to totally ignore us. Granted they do work hard, but customer service needs to be better. Left feeling disappointed I'm afraid which is...