I’ve been to this venue a number of times and usually had a good experience, but my last visit was not so.
I ordered drinks for myself and my husband, and he later ordered a second one for himself. That second drink never arrived. We waited more than 25 minutes, then decided to pay for what we actually received and leave. Yet I was charged for the missing drink.
When I raised this with staff, the barmaid insisted the drink had been served and that I was lying. She said this in Spanish to the barman, clearly assuming I wouldn’t understand. Unfortunately for her, I do speak Spanish, and I understood every word of her calling me a liar. This was a loud exchange at that, the bar man at the bar and her at the front of the bar, shouting this exchange across at each other.
What made the situation worse is that my account was still dismissed until the barman went to ask my husband. Only once he confirmed the drink hadn’t arrived was I finally believed. And the barman apologised to my husband. So not only was I accused of lying in a language I was presumed not to understand, but my word was disregarded until a man backed me up. That is both unprofessional and blatantly misogynistic.
To echo a point made by a previous reviewer: the service here is extremely inconsistent. On this occasion, it was so poor that I had already decided to go up and pay at the bar rather than wait around at the table. Having the entire exchange play out in front of other customers made it all the more embarrassing, as of course they were all watching it play out.
This experience was insulting, humiliating, and deeply disappointing. I wouldn’t...
Read moreFirst visit was excellent — great vibe, friendly people, and flawless Old Fashioneds all night. That experience made me want to come back.
Second visit exposed the truth. Different staff, and suddenly it’s a completely different bar. Ordered the same drink, but what arrived was half the size, wrong colour, and nothing more than straight whiskey in a glass. When I politely questioned it, the barman dismissed me with arrogance, claiming he “knew what an Old Fashioned was.” No attempt to put it right.
To add insult to injury, when the bill came, I asked to be charged for whiskey only — refused. Instead, they slapped on extra. £17 for two drinks that weren’t even what I ordered.
This place clearly lives or dies on who’s behind the bar. One night you might get quality, the next you’re overcharged and treated with contempt. That inconsistency kills it for me. I don’t pay to be short-changed and argued with. Won’t ever return — and I’d advise others not to gamble their evening...
Read moreWe have always come to this lovely wee cocktail bar where usually the staff are very friendly, however last couple times we have been in unfortunately the bar man was very rude and cheeky (seemed either drunk or off his face both times)and last time we were in, after sitting being ignored for 5 minutes we asked for service and he told us he would serve us when he was ready to serve us (no other customers in) and when I said I would complain to owner he laughed and said he didn't care as the owner was his father. Really disappointed as we loved drinking in here however will not be back again! Its a shame he lets the place down as rest of the staff...
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