Casa Carmen Plaza Rio — Restaurant in Madrid

For anyone who drinks decaf - you don't do that there. This afternoon we had lunch with my mother and I ordered her decaf coffee, since she cannot drink caffeine for health reasons. We sat right next to the counter and I could see with the details how waitress was making it. She used the same portafilter for both of our coffees (example when you use the same portafilter for 2 cups of espresso where coffee comes out of both sides at the same time) then she put them on the counter and next brought them to us (there were just our 2 coffees). I asked for clarification on whether these were normal coffees or decaf ones as that was wrong what she done and impossible to get 2 different coffees from 1 portafilter at the same time. I used to work in hospitality and I know how coffee machines work, in fact I have one small at home. Obviously she denied saying weird stuff calling me blind pretty much, then she got angry and grabbed one of our coffees and run back to prepare the new one. In fact I still didnt see her taking any coffee from decaf part so on the end my mom decided to pass it as it was not worth the risk. I can't believe how someone could serve us caffeinated coffee where we clearly asked for decaf. The stuff at Carmen is either not properly trained and/or unaware that they may cause serious health harm to another human. I would also question customer service of that lady who served us coffee today. If you are one of those people who loves coffee but can't have caffeine, avoid this place or just...

My boyfriend and I had lunch at the restaurant this past weekend; it was my first time visiting. Before we arrived, I asked him about the place—whether the food was good, if it was pricey, and whether it was a fancy restaurant. Since I'm not a fan of "fancy restaurants," he told me to "just relax and you'll see."

As soon as we sat down, the first thing I noticed was the panoramic view of the city. It was stunning and really relaxing to look at while enjoying our meal. About the food—I'm not exaggerating when I say it did not disappoint! Everything we ordered, from appetizers to the main course and dessert, was incredibly delicious and freshly prepared. I would rate it a solid 9.5 out of 10. Surprisingly, the prices were very affordable; it wasn't fancy at all.

The service was excellent as well; the staff were friendly and helpful. A big shoutout to the crew and staff! 👌🏻🤘🏻👏🏻

Overall, my experience was wonderful.

P.S. It’s wise to make a reservation, especially on weekends when the restaurant tends to be crowded. Also, I recommend avoiding arrival close to closing time and then complaining about slow service—it's just...

A ver cómo empiezo la reseña... Ya teníamos ganas de visitar este restaurante, en concreto el que hay en Centro Comercial Parquesur y hoy surgió la oportunidad pero en el restaurante que hay en Madrid Río... Vemos que tiene menú que vale sobre 13 € y carta... Elegimos gazpacho del menú y nos dice el camarero que no hay (no son las 3 de la tarde todavía) y nos ofrece como única opción el panache de verduras, porque resulta que las dos ensaladas que se ofrecen como primero no hay tampoco... Le preguntamos si se puede pedir medio menú, y así centrarnos con los segundos, pero nos dice que no se puede (aquí no puedo decir nada porque si la política suya sobre menús es así pues nada...) Y nos ceñimos a la carta, mi mujer elige salmón y yo pido bacalao en dos opciones, y tampoco les quedan... Es en este momento cuando me pienso seriamente en marcharnos de allí, pero mi mujer llevaba sin comer nada durante toda la mañana, y pienso en que necesita comer, aunque no sea lo que ella elija... Yo al final le pregunto por otra cosa, me dice que tampoco y termino cogiendo una pechuga de pollo... Nos traen los platos, y ya sé el porqué del sobrenombre de "Platillos" y lo podéis comprobar en la foto que adjunto... Da la sensación que se han dejado la mitad de los platos en la cocina... La pechuga de pollo estaba seca, por algunas partes no muy hecha y con cuatro trozos de calabacín que se ve que están duros y poco cocinados... El salmón tiene buen sabor, pero ya podréis comprobar en la foto, que sobran las palabras... Lógicamente no pedimos postre, y lo que queremos es irnos lo antes posible... PD. Me trae la cuenta, y me doy cuenta que no me cobran la Pepsi cola y el agua de mi mujer, y el pan tampoco... Me queda la duda sí se les ha olvidado de verdad (lo dudo) o que lo hacían por compensar, pero yo no les digo nada ni ellos tampoco me comentan el detalle, pero el camarero vio perfectamente las botellas y los vasos, y además la leyó delante de mí... PD2. La conclusión de todo esto es que no volveremos y me da mucha rabia hacer una reseña así, pero me limito a contar lo que ha pasado hace un rato... PD2. La foto está hecha nada más traer la comida, no penséis que nos habíamos comido...