Taj Mahal Chamartín — Restaurant in Madrid

We went for dinner last night at Taj Mahal, and to be very honest, the food was just okay or average at best. I enjoyed the Onion Bhaji and the Red Wine (Protos), but the rest of the appetizers and the main course were mediocre. We specifically asked for our Chicken Tikka Masala to be spicy, but it was served sweet instead.

Even though the food was decent, the service was very poor. The person serving us was inattentive, never smiled, and displayed an unnecessary rude attitude. Despite the restaurant not being crowded, when we asked for Indian tea, he bluntly told us they didn't have time to make it as they were busy with other things, as if we were asking for it for free. After finishing our main course, no one came to clear the dishes or ask if we wanted dessert. When we asked for the menu and ordered Gulab Jamun, he simply replied with a blunt "NO."

We spent a good 230 euros, and in the end, only the red wine and Onion Bhaji were more than decent. These issues could have been easily overshadowed with a big smile, but the poor service and unnecessary attitude made things worse. I won't recommend this place to my colleagues. Sorry to write this, but I am upset with their service. Indian restaurants are known for their good food and excellent mannerisms, but unfortunately, it was...

Great food, but there is a boy who has to do all the job, literally. There was a old man who just pass away and didnt pay attention to anyone. The young one is the only one for the whole restaurant. A very nice guy who knows how to work.

I would come back, since the food was very very good, but knowing that i will spent 3 hours when i usually eat in 45 minutes.

I ordered the buffet for dinner and they usually have troubles with that as he told me.

Come if you dont care to wait more than often and try to have a place inside since you will wait less (you will find more often the young waiter xd)

They pay the troubles with allowing us to take out the food.

Honestly, come and try cause its great food, just know that you will...

Al igual que mucha gente que ha comentado en las últimas horas, ayer estuvimos cenando 3 personas en el turno de noche. Parecía una broma de cámara oculta.

Con una reserva a las 22 de la noche acabamos sentándonos 20 minutos más tarde. No nos pusieron platos, ni cubiertos y mucho menos nos dieron la carta (nos la tuvieron que dejar los chicos de la mesa de al lado, los cuales se marcharon sin pedir). Tardaron otros 20 minutos en atendernos, y viendo la que se avecinaba decidimos pedir muchas cosas en la primera ronda, para asegurar que al menos cenaríamos, y la verdad que ni con esas.

La comanda vino a la mitad, estuvimos 2 horas enteras esperando el resto de platos, al igual que mucha otras mesas, los cuales NUNCA llegaron. Nosotros en particular fuimos la mesa que pidió la hoja de reclamaciones, la cual tampoco llegó porque los camareros se hacían los tontos (eso sumado al poco nivel de español que tenían), de hecho uno de los camareros se rió en nuestra cara y en la cara de la gente de las otras mesas diciendo que la cocina ya estaba cerrada, quedando aún por llegar la gran mayoría de platos en todas las mesas. Al amenazar con llamar a la policía, vinieron dos de los camareros a disculparse y se nos permitió marcharnos sin necesidad de pagar los escasos platos que habíamos podido probar, una vergüenza de servicio.

Al final, el problema viene por parte del jefe de este negocio. Un consejo: antes de promocionar un buffet, especialmente el primer buffet de comida india de una ciudad como Madrid por redes sociales, asegúrate de poder dar un servicio óptimo y contratar a suficiente personal para abarcar todo el restaurante. Una pena, lo que prometía ser una cena increíble acabó siendo una...