Ugo Chan — Restaurant in Madrid

The whole experience was below average.

First of all when you enter the restaurant the first thing you realise is the cacophony in the room/restaurant/kitchen.

There are too many people working/walking around and most of them are with grumpy faces which makes it the most unwelcoming michelin experience I have been to.

After you get used to the chaos inside, second thing you can feel is the unhappiness of the staff reflecting to the quality of service. Even some of the staff is very attentive they cannot cope with lack of creativity and success of the application in the kitchen.

I have to be honest that the some of the key elements in the menu, such as the sauce served with gyozas and the shrimp chips are beautifully crafted. However; when you move into the other courses you somehow move away from the essence of the kitchen and find yourself in the posh world of gastronomy where the concept of using fancy/unrelated and pricey ingredients can cover up for what has been short.

I am writing this review after spending more than 150 Euros per person, eating Quattro Fromaggi Pizza at 12pm and feeling both unsatisfied and hungry and asking myself the question how did I manage to find this place in the...

Quite disappointed with our recent visit to Ugo Chan. Very average food(nigiris are good, but the rest of the dishes including the otoro tartare are really poor). Service is not great either, once you walk in you are very well greeted (and impressed), but as the service gets going you find it to be quite poor (very slow to take food and wine order, wait time between dishes very long, waiter not very attentive with the wine service, no one following up and asking if we enjoyed each dish etc.) Wine prices are exuberantly inflated (upscale restaurants tend to put a decent markup, but here it is outrageous). Dessert is very poor. If you are offering such a limited desert menu of only 2 options, then you’d expect them to be spectacular (we tried both and they were both very poor). One other point that was disappointing with our experience was to see the chef/owner casually walk into the restaurant (from the front door) at 9h15pm and casually walk out at 10:45pm on a Friday night. (Not sure if this is usually the case, but surely not very nice to see such careless dedication for a newly opened restaurant). Overall very disappointed with the experience, particularly having made the reservation several...

Termino el 2024 con la mejor experiencia gastronómica del año, el restaurante ugo chan el chef hugo munoz el sumiller somewhereatthebottom91 En resumen, merece mucho la pena, una relación calidad, precio, placer TOP, insuperable. Premio al mejor restaurante de Madrid 2023 por la academia madrilena de gastronomia, una estrella michelín michelinguide dos soles repsol guiarepsol mas alla de reconocimientos lo mejor es ir, disfrutar y enamorarse de su propuesta gastronómica. Absolutamente gastrorecomendado Gracias maestro

C. de Félix Boix, 6, Chamartín, 28036 Madrid Mas de 100€ Romantico, Business, Gastrocolegas, Familiar

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