Es Llaüt — Restaurant in Manacor

Absolutely horrible! The waitress had a dreadful attitude, the food was bland, it took them more than an hour to serve a plain cheese&ham-toast, and the drinks were surprisingly expensive. I've never experienced anything as bad as this! Avoid this place at all costs, especially if you're on a schedule.

EDIT after reply from restaurant: Wow... Just truly, I am shocked at this reply! The restaurants description of the incident is wildly inaccurate, and makes my husband sound like a lunatic, probably to save their own skin.It couldn't be further from the truth. And since they basically insist, I will add a detailed version from our l point of view of the entire situation for all to read, because I will not accept them straight out lying on public services like this.

The waitress was kind at first. She was working by herself, running in and out of the restaurant. We got to place our order after approximately 15 minutes, (a beer, a milkshake, plain burger with fries and a cheese&ham-toast), and she thanked us for our patience. My husband got his beer after about 10 minutes. My milkshake took another 15 minutes (40 min from arrival). At this point, we tried to ask approximately how long the food would take to prepare as we were on a schedule, and as the table behind us (two elderly women) had told us that they had been waiting for a long time and they thought they'd been forgotten about. They were upset and told some others who were passing by and considering to sit down not to choose this place, as they were very unsatisfied with the service. Me and my husband still had some time left. The waitress kept on running back and forth, and did not pay attention to us trying to get in contact. After 50 minutes, time was running away from us, and we soon had to leave or we would be stuck in Porto Cristo without our belongings that we kept in a tourbus. My husband stood up, and was going inside to ask how long, because if you didn't start our order yet we would simply pay for our drinks and leave now. Just as he stood up and was about halfway to the desk inside, the waitress came outside. She asked if there was a problem, and my husband simply asked, and I quote: "how long for the food? Because we're in a rush". She replied "are you curseword kidding me", and kept on walking with her dishes for another table. The elderly ladies behind us spoke their minds at this point, asking if they'd been forgotten about as well as they had waited for more than an hour. Another table also asked some questions I could not hear properly. My husband stood there quietly and simply listened to the other complaints. The waitress on the other hand got visibly irritated at this point, and said to everyone that she'd ask the chef. She went inside, and first got a plate for the elderly ladies that she slammed onto their table. The ladies tried to say it was the wrong order, but the waitress ran away. After a while, my husband were about to go inside and pay for our drinks so we could leave, but at the exact moment he stood up and was heading inside, the waitress came back outside with his food and slammed my husbands plate at our table, while she muttered "curseword man". He was speechless, and slowly sat back down. My toast were nowhere to be seen. We shared my husbands food and were about to leave. Just as my husband for the third time was standing up to go inside to pay, after 70 minutes, the toast came and were served by you, I guess, who said "I'm sorry". We grabbed the toast to go, my husband went inside and paid full price, and then we went away.

I repeat: my husband NEVER followed the waitress around, and NEVER raised his voice. He stood up three times in 70 minutes, two of these times to attempt to pay, and got about half way to the desk. Any other version is either based on a terribly inaccurate interpretation, or a straight up lie. And I truly, truly hope in this case, that it's the first of the two.

To everyone taking their time reading this, let this be a great, visible example of exactly how unprofessional they...

We visited this place twice this week. One older man waits one older man cooks. So at busy times it would be totally understandable to be a bit slow. The waiter guy plods along and isn’t phased by the customers we witnessed asking for a table when they were all full. He was perfectly polite to us and our food was hot and very decent (and good value). It was busy every time we passed so I fully expect they are not worried about reviews here or the people who got up and left because he was waiting each table in turn and they couldn’t wait.

If the world revolves around you then perhaps try another place, if you’re kind polite and respectful then you may well enjoy what this place...

I should've read the reviews first before wasting my time at this restaurant. The Marisco Paella I ordered was a total letdown. No marisco at all, just a huge pile of plain rice. And let's talk about the lazy staff—they couldn't care less! The waiter even had the nerve to complain when I placed my order. Like, seriously? Talk about unprofessional. This place is a total disaster. Do yourself a favor and steer clear...