We had haddock, chips, mushy peas and cups of tea today. My fish was very good, the chips crisp and fresh, the peas good, and lots of tea. My wife's fish however was not good. It was grey, very wet, and did not have a good taste. Not off. Just a poor piece of fish. My wife left nearly all her food because the fish put her off. When the waitress came over, I made a specific point about my wife;s food - I pointed to the near uneaten food, explained that the fish had been very poor - grey, and wet, not good at all. The waitress said "sorry about that" and walked off...... I went to pay the bill the waitress serving us passed the check to the other lady. It was the full bill - no deductions, not am apology.......
I think when you make it clear the fod is not good, you should expect to be offered either a replacement - we were not - or the food removed from the bill - it was not.
We feel totally ripped off.
Its a shame because one meal was actually OK.
Judging by previous poor reviews I expect a sarcastic reply - but that simply makes the point even clearer - no pint complaining because there is no attempt to recover, merely badly judged comments.
Happy to come back for...
Read moreWe have been coming to Marlows for more than 10 years and never really have any reason to complain. But last Sunday we were not at all satisfied. As always, I asked for half chips and half salad with my fish and chips but that was suddenly no longer possible according to the manager, although we later saw that people sitting outside who were acquaintances of the manager did get it. Then the food was brought: a really small piece of fish that was really dripping with fat and whose crust was coming off. Not properly cooked, in other words. The chips, by the way, were good. For a plastic bottle of water, we paid 1.95 while buying it costs less than 0.20, i.e. a margin of over 900% on drinks. At 15.50 we asked for the bill without desserts, because the music had already been turned off and they were cleaning up very emphatically, while they close at 16.00h. We will not come...
Read moreOk, I've read the reviews, the bad ones too...I've been several times, it's a fish and ship shop...not a Michelin star restaurant. I've always eaten in, the two girl servers were excellent friendly joyful servers ( Portuguese and Saharan) credit to the owners. Those behind the hot fryers in the baking heat are understandably less chatty but not unpleasant. Food was good, chip portions appeared small, but frankly I couldn't finish. I've had the southern fried chicken, the chicken pie, scampi and haddock. All we're fine, though I prefer baked pie more than microwaved. No pukka pies,lots of meat, beautifully gravy. So understand, every business has off days, you get treated how you treat. I wanted not to like, but I actually really enjoyed. The outside eating is a nice touch, again BRILLIANT...
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