Hard Rock Cafe Gran Canaria

Update: 2 weeks ago I filled customer survey, that said I get a coupon shortly. I mailed customer care about that, and they said they forwarded the issue to somebody else. Nothing since then. There went the last star.

Left feeling bad. Not so good experience as couple other Hard Rock Cafes in other countries. Got table after couple employees, and waiting couple minutes (there were several available indoors, but music being loud some wanted to change outdoors). Floor was sticky, probably old drinks there. Orders taken ok, got drinks and after some time food too. Before even eating, shift or some like that manager came asking is the food okay. While she was waiting, father tried to cut beef, so does not feel very tender (not sure about the correct word, but expecting well cooked, soft and almost melting in the mouth meat). She said/asked it is good, like what was ordered, well done. It seemed okay, and I thought it would be, feeling pressurized, saying it seems okay. She said to contact if there is anything... My sliders were okay. But father tried to eat the beef, it being hard to cut, and on other side it did not even look well done (inner being different color, lighting of the place being too neon, colors of the photo being odd, but I think unequal color of the inner beef still noticeable). Said to the waiter, and he asked the manager, that said nothing can be done, because problems should be seen at the first cut, and now it was partly eaten and cold, kitchen can make mistakes, but those should be noticed at the first cut. I and we rarely visit this kind of places, so cannot really tell well just by looking is the food really good or not, but when paying double/triple what normally when eating out, expecting the food to be better, or good at least nevertheless. I cannot tell by names, how meat is prepared or done, but expecting the chef knows how to make it good nevertheless. Maybe we (father) took wrong type of food from the menu, maybe that cannot be made melting in the mouth, but father said some cooks can make even worse pieces more juicier. And still remembering how good foods were in other Hard Rock Cafes. Now I just wanted to pay and leave, father was amazed how that piece was even so expensive, 29 € (I knew the prize from the menu, no surprise on that, just what you get with that).