Ushuaïa Ibiza — Restaurant in Sant Josep de sa Talaia

I am writing to express my utter dismay and intense frustration with the abysmal experience I endured during my recent stay at your hotel. It is with great disappointment that I recount the litany of appalling issues that marred my time at your establishment:

Gross negligence in providing sufficient deck chairs: Despite reserving a room for two individuals, I was astounded to find just a solitary deck chair available in the swim-up area. This blatant disregard for guest comfort and convenience is utterly unacceptable.

Failure to replace complete towel sets after room service: It is mind-boggling that your staff consistently neglected to replace the entire towel set following room service. This negligence left me without an adequate supply of towels throughout my stay, highlighting a severe lack of attention to basic guest needs.

Filthy floors that reeked of neglect: The state of the floors in my room was nothing short of repugnant upon my arrival. It was abundantly clear that proper cleaning had been completely forsaken, casting a disparaging shadow over the reputation of your hotel.

Incompetence in delivering accurate room service: I repeatedly suffered from the incompetence of your room service staff who consistently managed to bungle even the simplest orders. This level of ineptitude is an insult to the fundamental principle of providing a satisfactory guest experience.

Hazardous environment due to broken glass in the hallway: Imagine my shock and dismay upon encountering broken glass strewn across the hallway. This flagrant disregard for guest safety and wellbeing is utterly reprehensible and indicative of the utter neglect plaguing your hotel.

Putrid stench permeating rooms and floors (except the tower): The nauseating odor that permeated both the rooms and common areas, with the exclusion of the tower, was an assault on my senses. It was an affront to the basic standards of hygiene and cleanliness that any reputable hotel should uphold.

Gross incompetence in maintaining functional air conditioning: Despite my repeated attempts to adjust the temperature settings, the woefully inadequate air conditioning in my room never succeeded in achieving a remotely comfortable environment. This failure to provide a basic level of comfort to guests is inexcusable.

Nightmarish check-in process and relentless upselling: The ordeal I endured during the check-in process was nothing short of a nightmare. I was subjected to relentless pressure tactics aimed at coercing me into unnecessary additional purchases and upgrades. Such underhanded tactics are a stain on the hospitality industry and a disgrace to your hotel.

Varying degrees of staff behavior: While it is true that some members of your staff displayed a modicum of friendliness and professionalism, it is deeply disheartening to note that certain security personnel were shockingly rude and abrasive. The inconsistency in staff conduct is a reflection of the systemic issues plaguing your hotel.

Chronic negligence of room service, leaving their cleaning gear behind: A perpetual nuisance during my stay was the incessant habit of your room service staff leaving their cleaning equipment inside my room. This blatant disregard for guest comfort and visual appeal is indicative of a deeply flawed and dysfunctional system.

Astonishing admission by hotel staff of rampant complaints: To my absolute disbelief, your own staff members were astonishingly candid in acknowledging that guest complaints were an all-too-frequent occurrence. This admission exposes the abject failure of your hotel management to address and rectify recurring issues.

Egregiously overpriced for a subpar experience: Considering the exorbitant price I paid for my stay, I am appalled by the abysmal quality of the experience I received. Ushuaia Hotel, in reality, is nothing more than a pitiful 2-star establishment propped up solely by its music, which serves as the sole redeeming factor amidst an ocean of...

Ushuaia Beach Hotel - Stage View Room Experience

I recently had the pleasure of staying at the Ushuaia Beach Hotel and booked a Stage View Room, hoping to indulge in a VIP-like experience. And I must say, the balcony and the view of the stage truly made me feel like a superstar and if you state here you need to get a stage view room!

Let's start with the balcony, which was the highlight of my stay. Overlooking the electrifying stage, it was the perfect spot to witness sensational performances and immerse myself in the lively atmosphere. It felt like having your own VVIP area at an EDM event, and I couldn't get enough of it. Being able to enjoy a show from the comfort of my own room was a truly unforgettable experience. You are also able to bring friends who aren’t staying in your room up to the balcony to enjoy the incredible experience with you.

The modern large bathroom was another delightful aspect of my stay. It was spacious, well-designed with beautifully marble floors and walls, and equipped with modern amenities; including wonderful Clarins body products, giving me the feeling of luxury and relaxation. After a long day of excitement, coming back to the room and unwinding in the lavish bathroom was a real treat.

The breakfast buffet at Ushuaia Club Hotel was simply amazing. There was an extensive spread of delicious and freshly prepared dishes, catering to all tastes and preferences. The variety of options was impressive, and I especially enjoyed the wide selection of fruits, pastries, and eggs prepared anyway. The breakfast setup felt like a circus of food options and if you opt for this option be sure to wake up and enjoy all that it has to offer. It truly was the perfect way to start my day and fuel up for the adventures ahead.

The Ushuaia Flavors lunch was also a delightful culinary experience. The restaurant offered a delectable range of dishes, each bursting with flavor and showcasing the local cuisine. The restaurant's ambiance added to the overall dining experience, making it a memorable culinary journey. I would recommend choosing this option when booking your room.

While my stay at the Ushuaia Beach Hotel had many highlights, there were a few areas that could benefit from improvement. Firstly, the room decor felt a bit dated and could use a refresh to match the vibrant and modern vibe of the hotel. Secondly, I found the bedding to be of lower quality than expected for a hotel of this caliber. Investing in premium bedding and mattresses would enhance guests' comfort significantly.

Lastly, during my stay, I noticed that the air conditioning in the room seemed to struggle a bit in cooling down the space adequately. The only way to keep the room sufficiently cool was to completely close the curtain which takes away from taking advantage of my Stage View room. Considering the hotel's location and the potential for warm weather, upgrading the air conditioning system would be beneficial to ensure guests' comfort during their stay.

In conclusion, the Stage View Room at the Ushuaia Beach Hotel is an exceptional choice for those looking to feel like a VIP while enjoying performances from the comfort of their own balcony. The modern bathroom, outstanding breakfast buffet, and Ushuaia Flavors lunch all contribute to a delightful stay. While there are areas for improvement, overall, my experience at Ushuaia Beach Hotel was memorable, and I would gladly return for another...

Review of Ushuaia Hotel: A Disappointing Experience

I recently stayed at the Ushuaia Hotel and I must say, it was one of the most disappointing experiences I have ever had. Despite its promising exterior and marketing hype, the reality was far from satisfactory. Here's a detailed account of the numerous issues I encountered:

1. Poor Service: From the moment I arrived, the service was appalling. The front desk staff seemed disinterested and unwelcoming. Check-in was a lengthy process, with staff members more engrossed in their personal conversations than attending to guests. Throughout my stay, any request I made was met with indifference or outright rudeness. It felt like the staff were doing me a favor rather than providing a service.

2. Unhelpful and Rude Staff: The level of unprofessionalism among the staff was shocking. Housekeeping skipped my room on several days, and when I called to complain, I was met with a curt response and no apology. The concierge was equally unhelpful, providing inaccurate information about local attractions and restaurants. When I sought assistance with my luggage, I was blatantly ignored by the bell staff who seemed too busy chatting among themselves.

3. Subpar Cleanliness: Cleanliness was another major issue. The room was dusty, and the bathroom was not properly cleaned. I found mold in the shower, and the towels were stained and had an unpleasant odor. The bedding didn't seem fresh, and I even discovered a hair on the supposedly clean sheets. It was evident that proper hygiene standards were not being followed.

4. Noisy Environment: The hotel was incredibly noisy, making it impossible to get a good night's sleep. Loud music blared from the hotel's own events until the early hours of the morning, and the walls were so thin that I could hear every conversation and movement from the adjacent rooms and hallways. The hotel seemed to prioritize partying over providing a restful environment for its guests.

5. Overpriced and Underwhelming Amenities: For the high price I paid, I expected top-notch amenities. Instead, I was greeted with a tiny, poorly maintained pool and a gym that had broken equipment. The food at the hotel restaurant was mediocre at best, with exorbitant prices that did not reflect the quality of the dishes. Room service was slow and often got my orders wrong.

6. Lack of Accountability: When I raised these issues with management, I was met with defensiveness rather than a willingness to resolve the problems. It was clear that guest satisfaction was not a priority. No compensation or apology was offered for the numerous inconveniences I experienced during my stay.

In conclusion, my stay at Ushuaia Hotel was a nightmare. The terrible service, rude staff, poor cleanliness, noisy environment, subpar amenities, and lack of accountability made it a deeply unpleasant experience. I would strongly advise against staying at this hotel unless significant improvements are made. Save your money and sanity by choosing a...