Sorriso — Restaurant in Santiago del Teide

After looking for somewhere to eat in the area we were approached on the street by a lovely guy who took us to the resteraunt. We were a party of 11 and we're seated all together inside and the resteraunt wasn't busy. A waitress with a less than friendly attitude took our orders and from there everything went downhill. Main courses were served at the table before entrees and drinks...wrong orders were brought down to the table and when asked to rectify the staff were less than helpful. The food when it did arrive was lovely (except one children's pasta dish where the pasta was still hard) but the poor service provided and the lack of accountability completely ruined the experience. Futhermore when leaving there was no apology or offering of any sort of discount to make up for the bad service. I'm not saying don't go here but if you do keep it simple because they don't seem to be able to cope with large orders. As I say food was brilliant service was crap.

In response to the owner....the service was terrible from the minute we walked in the door. The lady got served a steak that was raw and without the accompanying sauce that was displayed on your menu. As for the pasta it was not al dente it was not cooked....instead of arguing and trying to deflect blame onto customers when they leave an honest review maybe try and resolve them in house on the night. Again the rest of the food was lovely I thought the squid was the best I've ever had but unfortunately the service was probably the worst and your response on here only...

One of the loveliest places my partner and I visited during our holiday to tenerife , we came back again for lunch after our wonderful dinner there two nights prior because we were so impressed with the service , views and overall food and drink. The flavour , quality (and price!) of everything was wonderful. I didn’t get any of the staffs’ names but we had the same waiter both times and he was very friendly , always incredibly fast service and despite his minimal english made much effort to be friendly and overall lovely to be served by. Our first visit , I got the salmon cream pasta , and my partner ordered a steak. Both were amazingly cooked and full of flavour , and portions were perfect ! A little extra note , the plates were beautiful and very clean (I appreciate a fancy plate although i’m aware most don’t look for this in reviews lol). Our second and final visit before returning home we ordered the volcana charcoal pizza with a mixed salad to share and this was equally , if not more delectable. The drinks we ordered , cuba libre and long island iced tea are made to a perfectly strong degree , in large glasses with plenty of ice and delicious flavours once again. If we return to puerto de santiago we will definitely be back ! I absolutely recommend this place , definitely head here rather then the overpriced and slightly underwhelming La...

The service was very unfriendly and inattentive. At the table next to us, a plate fell to the floor - no staff member in sight to help. Even when our drinks were empty, nobody came by to ask if we wanted more.

Wrong dishes were brought to the table, and everything arrived after a very long wait - and at completely wrong times. While some guests received their starters, others without a starter got their main course immediately. By the time all six of us finally had our food (after about 60 minutes), some were already finished eating.

The food itself was very disappointing: the pizza was burnt, the pasta was undercooked, and the filling was completely bland. The fried calamari tasted like they had been defrosted in a microwave. The fish in the pasta was tough and flavorless.

Our table for six was simply squeezed between other tables, leaving almost no space. Inside the restaurant (away from the outdoor terrace) it was uncomfortably hot - there is no air conditioning.

When it came time to pay, a question about the bill could not be answered immediately, as the staff couldn’t explain all the items listed. The price does not match the quality of the food and service. Overall, we cannot recommend...