Cafetería DDL Boutique

Vegans/peoples with allergies please read this.. The place itself is trendy,they have nice display with cakes and sweets. Staff seemed friendly,a little overly stressed sometimes. I was going there because they had a vegan croissant,a vegan mini bocadillo with hummus and roasted veg(and they used to have a vegan lemon cake but they don’t have it anymore). I was also drinking chai latte,whit obviously plant based milks. Whenever i was drink it i was feeling really bloated and my tummy was upset. I asked like several time if the chai was vegan and they said yes. One day while i am in the queue,i see not far from me,on the side of a fridge that they were selling a chi latte mix. I look at the ingredients and with surprise i see that there is milk powder. So I asked the girl who was working there if that was what they used to make their chai lattes and she said yes. I explained her that i just drank one and many in the past month’s because they assured me it was vegan,she was like”wait i talk to my colleague “. I wait for 10 min I asked what was going on and she said”oh yeah sorry it contains milk”and i was expecting like a real apology,a refund or something. But they ignored me because they were busy. I am not a person that want to make drama in front of everyone,but as i work as a waitress as well,that wasn’t the reaction i was expecting.I would have been mortified. I left,and they have lost a customer and i told all my friends not to go there because they really don’t take things seriously. I have a friend who is really allergic to lactose,so if she would have drank the chai she would have end up at the hospital. Please train your staff properly about allergies/ingredients and also on good manners with customers. The place is also very pricey.