The Harp — Restaurant in Yaiza

Never been so embarrassed In my life, me and my sibling, mum and auntie come in here tonight for food and drink and was waiting to be served, we was unsure if it was table service so went to the bar to order a drink and was told to take a seat, the owner then came over to ask if we was in the bar yesterday - we then said no as this was the first time we had ever been, he asked again and said we have to go, we laughed as we thought he was joking with us- he then proceeded to tell us that the lady behind the bar had told him we was in the bar the previous night and fighting! This was our first time ever visiting this bar and we was with our 57 year old mums who are both nurses and have never had a fight in our lives! We couldn’t believe it we asked to see this CCTV as this wasn’t us and he refused and told us to leave and said he doesn’t not have this in his bar, this was infront of everyone in the busy bar watching we was made to leave we had been sat down for 5 minutes - we had people walking past us for an hour as we sat at another bar staring at us as we had been made an example of for nothing in the Harp - so embarrassed and upset and it really ruined our night we ended up going...

Good food and drink. I think the ambience is good. Unfortunately today we had terminally slow service. Its not our first time here, but it seemed to happen today in every order of food, drink or even for the bill. We arrived at 4:10 today and it took us until 4:45 to get our strawberry smoothy and jug of champagne sangria, havnt to ask the staff again. Our food took 45 minutes and evidently either hadn't been put in the kitchen as an order and our order was very rushed out once we reminded them we had been waiting a long time and other people's orders were still coming out. Really took the edge off. Sorry but there was plenty of staff and virtually no one in the bar area. The bill took 15 minutes to come. I had to ask 3 times. . Hope it was a one off, but I did notice many others waiting a long time to be seen, and waiting a long time for drinks. Staff seemed to be waiting around in a group near the bar and the when we asked 3 times for the bill it took the staff 5 mins to identify our order. I'm sure it was a one off, but there are other observations like this on the reviews too so maybe some extra training and care could could be taken. Otherwise, friendly staff,...

Have to say my first time here but not the last I do however have a review on a comment made about staff I’ve seen a comment made about staff been in helpful i beggar completely to disagree

Exceptional staff preforming under high volume conditions possibly up to 100 tables + to serve always smiling always helpful Yes it takes time possibly to be served drinks but it’s not down to the staff and from what I’ve seen over ten days not the barmen/ women Exceptionally run on point across all areas If I owned this premises I would take timeout to express my gratitude to all working staff and I mean all Value for money foods and drink great sports bar family friendly Disamblement friendly never got to meet nor see kitchen staff whom have my highest regard for their quality of work as again all staff I’m 55 only🥲but been around Whomever the owners are Look after your staff they were wonderful Kind regards and thanks Mike P.s ye are lucky to have on board (paid by you I’m sure we’ll) great artists and musicians Thanks to owners...