I want to express my disappointment regarding my recent dining experience at your restaurant during Sunday brunch. I had made a reservation with high hopes of enjoying a relaxing meal with my partner, but unfortunately, our experience fell far short of expectations.

Upon arrival, we were seated at a table at the back of the restaurant, exposed to direct sunlight and it was scorching hot outside. When we requested a more comfortable table with shade, the staff member in charge of reservations dismissively refused and walked away without offering alternatives.

After seeking assistance from a more accommodating staff member, we were told that all other tables were reserved, despite the presence of numerous vacant tables with no people waiting to occupy them. This also contradicted our initial expectations, as we were not given the opportunity to choose our table during the reservation process.

The lack of courtesy and respect shown by the first staff member was disappointing and marred our overall experience. We understand that brunch service can be busy, but we were left feeling unwelcome and disheartened by this encounter. As infrequent diners who prioritize memorable experiences, this incident left a lasting negative impression.