Hotel Metropol Basel — Hotel in Basel

My husband and I spent 10 nights here. Fabulous location, close to train station. 20 minute walk to city centre. Tram service superb. MIGROS in train station a great place to get an inexpensive meal. |What is best of all about this hotel is the staff. Layla at front desk is fantastic. For one so young, her knowledge and her ability to interact with everyone is excellent. She is terrific. Cedric is also amazing. Hennadii is also very good. In the restaurant next door (Euler) where we had breakfast (there are 3 hotels under one ownership) , we had superb service by Tassimina and Cristina. We so enjoyed them and it was always a great start to the day. Good breakfast. |Metropol rooms are not air conditioned, only on Floor 7 and 8. Suggest booking there if weather is warm. Most of Switzerland is not air-conditioned. Beds are comfortable, pillows are VERY good. Windows open wide to ventilate. We felt price of room...

Good size rooms with comfortable beds and suitable bathrooms. All the amenities you would expect, a lift to the floor, although you will find a few (about 5 steps) steps to climb to reach the lift. Checkin is easy via the Centralbahnplatz street entrance. Upon checkin you will receive free public transport around the city for your stay.

Their is always minted waters at reception for you to help yourself.

Upon checkin you receive two keycards to open your room door if you are checking in more than one person.

There are tissues in the rooms along with tea & coffee making facilities, a safe, TV, air conditioning, but no mini bar.

Breakfast buffet and meals area is quite nice with plenty of seating and large comfortable area.

Hotel Metropol Basel is close to the Basel railway station in the Centralbahnplatz street immediately out front about 25 meters on your left. There is also trams stopping out front every...

Check in and check out were easy and they were incredibly kind to let me do a late checkout free of charge. I also got a free upgrade, so I could not have asked for better service. However, the room was extremely hot even in the spring when highs were only around 12° C

I did not even pay attention to if the room had air conditioning when I booked because I figured the weather would be cool enough that it didn’t matter. Oddly enough, though it does claim to have air conditioning online, it was nowhere to be found in the room.

There is a central vent and I really think they had the heat on or something - it was so hot I was sweating and got almost no sleep.

There is also a lot of road noise even with the windows closed, so I wonder if newer windows with better insulation could improve the experience.

Overall, the staff was kind and the service was wonderful, but the heat issue and noise made my...