tibits — Restaurant in Basel

Good morning, dear friends,

Hope you are having a great time.

I want to share with you my experience visiting 'Tibits'.

I was travelling from Paris to Basel. The train was late because of Olympic games happening in Paris. I tried to book a nice place for a business meeting for 2 through the booking system from the train - no luck, very inconvenient. Tried to call to book - no luck. No answer explaining the reason via email.

I was disappointed and left 1 star (which I deleted, because I promised to delete if I like the food). After I arrived I checked the restaurant and there were many free tables. I asked why has it happened? Free tables, but no bookings?

I waited for the manager and he explained it was a system error and they are still working on it.

I decided to come in because it is vegetarian restaurant and I was hungry after the train, moreover the train was late and I felt very tired. Also the meeting was postponed.

The menu was quite nice and the atmosphere inside as well. When it came to pay the manager told me I have to pay only for the main dish, the soup will be a compliment.

I think it is very respectful attitude when it comes to misunderstandings like this and I appreciated this. That is why I deleted my 1 star mark and am leaving 4 star.

I think that the booking system needs more attention because there are many people like me travelling by train and having business meetings etc, and it is a pity that I couldn't do it from the train.

It is a very nice place to stay after the train - you can sit both inside and outside. And the food is vegetarian and healthy - better than inside the SBB.

Wishing the restaurant all the best and many more visitors.

Kind...

‘*The idea for tibits arose as part of the Venture 98 business plan competition, an event of ETH Zurich and McKinsey. The brothers Daniel, Reto and Christian Frei were awarded twice for their business plan "Vegetarian Fast Food Restaurants”’

BUT didn’t take into consideration that freshly cooked main dishes would be cold and less appetizing by the time they were placed on a cold plate, carried around while looking for salads and maybe desserts, waiting in line to weigh and pay and finally returning to a table which was reserved by placing a coat or other personal items on it, and all for a similar price of eating in a “table-served” restaurant where the food is served at least warm. The interior is entertaining but confusing in style but that is probably planned to inspire one to “eat and leave” and not “wine and dine”. ‘*’ From...

05.03.2024 Cher Tibits 5 ans après, bien que des progrès aient été fait, ils sont encore insuffisants. Ce matin, je souhaite prendre un kebab sandwich, je demande avec de la scharfe sauce. Monsieur met la sauce dos tourné, je regarde, il utilise ses doigts non lavés, sans gants pour garder le sandwich ouvert. Je lui ai fait la remarque: il doit utiliser des gants. Il me répond qu'il y a le papier. Qui me dit qu'il s'est lavé correctement les mains la dernière fois qu'il était aux toilettes? J'étais intransigeante il y a 5 ans, je le suis encore plus depuis que je suis tombée malade à cause d'une personne negligente comme votre employé (ce n'était pas chez vous), je pensais qu'avec le covid vous aviez retenu la leçon, apparemment non. Vous devez être intransigeant sur ce point, vos employés en front office manipulent diverses choses, vous ne pouvez pas vous permettre que des clients tombent malades. Vous semblez ne pas former votre personnel correctement sur les règles d'hygiènes (qui s'appliquaient déjà bien avant le covid).

21.06.2019 Bien placé, mais dommage 1° que le personnel se permette de tutoyer le client, non définitivement je n'apprécie pas cette nouvelle mode pour soit disant être proche du client et proposer une nouvelle expérience. Oui je suis aussi jeune, mais c'est une histoire d'éducation et de savoir vivre. 2° le personnel qui touche la monnaie, les verres, et plein d'autres choses et qui ne font pas attention et mettent leurs doigts en plein milieu du sandwich-à l'intérieur- et trouvent le moyen de toucher les desserts également avec leurs doigts alors qu'il y a des pinces pour cela, bonjour l'hygiène. C'est la même problématique dans toutes les filiales, et vous avez beau faire la remarque, le problème est récurrent. Non, merci. Dommage car ils ont certains...