Ampersand — Restaurant in Lucerne

Only one thing to say about my experience here : The "All you can eat" offering is really not what you expect... we had 4 people on one table which ordered the AYCE beef brisket, mac n cheese, salad, and beans. The first plate they brought us had 8 pieces of brisket - and thin slices at that. So obviously this was gone super quick. At the same time as the brisket, they brought us the Mac'nCheese side dish. This was as well gone very quickly. Then came the song and dance : not once did the server come and ask us if we want more brisket. We had to essentially beg for more brisket, and this was ordered in Swiss German. Finally, after another 30-40 minutes, he brought us a new plate... complete with 2 pieces of brisket. 4 people, 2 pieces... we asked him why he didn't bring another normal portion for all of us and he said that we ordered only 2 more... not true. So then we started the process again, ordered the exact number we wanted... it took another 45 minutes or so to bring this out. I mean just ridiculous, and this is not to mention that we ordered a 2nd mac'ncheese bowl at least 3 different times - from different servers - and it never came. So all in all, in the span of 3 hours, we had 4 pieces of brisket and 1 bowl of mac n cheese. Absolutely the worst AYCE experience i have ever had. @Ampersand, either revise your definition of AYCE or remove this listing from your menu, it is not at all fair to...

Absolutely great restaurant, very recommendable... First of all the ambience of you enter the restaurant is very nice. Love the interior design. More important thou... the food. Definitely a grill restaurant with fantastic meat dishes. We choose an entrecôte and it was really fantastically done. Only the presentation was a highlight already including fresh home made sauces including a to die for foamy Béarnaise sauce and an excellent bbq sauce. Al dente seasonable vegetables served in a cute le creuset mini pan and lovely perfectly baked French fries. The staff is super friendly too, so definitely a place to come back to. Even for vegetarians there would be a small but nice choice too. However the base of this restaurant is meat as being a grill restaurant. Next time I might choose the platter. Looked delicious too. For the cigar Connaisseurs and smokers, they have a great smokers lounge. I think the nicest I know in Lucerne. The prices are rather high but very much ok for what you get considered that everything is freshly made and they only use regional products and as an add on the great ambiance. Thank you team Ampersand. We definitely will be back! For the readers here... Take this as an Insider tip from a local 😉...

Went in for a quick solo dinner on Good Friday, restaurant was about half full with local couples and families. Highlight of the restaurant was the charcoal grill in the middle

Service was warm and friendly, despite me only speaking English. The female server especially was outstanding, providing recommendations and checking in regularly during my meal

Food, as the name suggests, is focused on the grill and that is evident in both the tomato soup and teres major steak I ordered. The tomato soup had a nice smoky flavour to it, while maintaining the freshness and acidity of the tomatoes. The steak was especially nice with the smoky flavours from the grill, alongside being well seasoned

Prices were definitely reasonable by Swiss standards, especially so considering the ambience and level of service you get. Highly recommend this spot which is conveniently located within 5 mins walk from city centre...