The whole experience was a disaster except our waiter Jose. We made a reservation a day before but when we got there , the manager sat us at a table that wasnt ready yet when there were a lot of other tables with reserved sign. When we asked why we werent given a reserved table since we had a reservation , he made some kind of explanation that didnt make sense but at the end he sat us at a nice table. We ordered steak which was one of the most expensive items in the menu at 51.50 Fr. I ordered it medium well and my sister asked for well done. After waiting 1 hour and 40min, we were served very unpleasant dishes.Both our steaks were cooked medium. I was so hungry, so l ate it but it had no flavor at all. My sister sent her steak back and explained in detail how the well done should look like. Her steak came back 2 minutes after sending it back just as same. We sent it back and asked them to take it off our bill. The whole experience was a disaster and the way it was handled was very interesting. Only our waiter Jose seemed to be troubled by the whole thing. Because they are a hotel restaurant, l believe they think they get business no matter what, so at the end customer satisfaction dont matter to the management. It was my birthday and l mentioned it couple times but even that didnt matter anyone except Jose. It was the worst dining experience l have ever had around the world . Such a shame.