Kafi Dihei — Restaurant in Zurich

I have visited Kafi Dihei today with a friend for brunch, and unfortunately, our experience left much to be desired.

Upon arrival, we were excited to try out the restaurant's highly recommended brunch menu. However, our excitement quickly turned into frustration when our order was forgotten, leading to a lengthy wait of one hour. Despite our patience, the delay became increasingly unacceptable, as other diners who arrived after us were served promptly.

Disappointed and hungry, my friend and I made the difficult decision to leave the restaurant without having our brunch. It was truly disheartening to have our plans for a satisfying meal dashed by such a basic oversight. In an attempt to make amends, the restaurant offered us complimentary drinks. While this gesture was appreciated, it fell short of compensating for the lost time and the disappointment we experienced.

I understand that mistakes happen, and it's the way they are handled that truly matters. In this case, the lack of timeliness and the oversight in forgetting our order left a lasting negative impression on our visit. I hope that the management takes this feedback seriously and addresses the issues that led to our disappointing experience.

While I appreciate the complimentary drinks offered as compensation, it would be more appropriate to ensure that such mistakes are minimized in the future, as it greatly affects the overall experience. I hope my feedback helps both the restaurant management and potential customers in making...

Nice vintage cafe in a quite spot with a good cake selection. It’s a pity one can’t book. I had a brunch there some weeks ago and arrived at 9.00 am on a Saturday. Less than 10 minutes later, the place was full. I always state my allergy to raspberry jam, and I am always amazed at how this seems to be nearly the only alternative at Swiss brunches. Strange, because prunes and apricots should be easy to find too. So the only option for me was honey, which I accepted. By observing my friends’ portions I can state that they’re generous, and one leaves the place full. The bread I had was also very good. It’s a pity that we were told by a waitress that “there are people waiting outside” after less than 2 hours we had been there (and we were nearly finished with our brunches). For sure we didn’t want to stay another full hour, but at least another 20 minutes to end our conversation. So to do so, I took an espresso. Indeed, when we left, there was a massive queue. Perhaps putting in place a reservation system would be a good alternative, instead of kindly telling customers to leave in order to follow profit rules. Beside this, I’ll go back for a quiet afternoon tea, because their cakes are good (also the chocolate banana one they have). Overall, I...

We had to queue for about 10 minutes, which was okay. They do not take reservations. We went for brunch. The place was packed inside. Loads of crying children and barely space for yourself. They were sitting strangers with one another at the same tables, which led to decreased privacy. We waited for 20 minutes for the waitress to approach us. We didn’t even get water all this time. Only then she asked if we would like English menus. We managed with German, but I found it ridiculous.

The food was really good though. I didn’t feel relaxed when eating due to overcrowding, but I cannot complain about the dishes they served. The decor inside is also super cosy and nice. I really wish they would just stop trying to squeeze so many people in there. The experience would be much...