海霸王 真愛館 — Restaurant in Kaohsiung

We arrived at the restaurant at 6 PM and used the QR code to place our order. However, the system showed 9 sets when we had only ordered 6. When we brought this to the attention of a senior waiter, he responded rudely and insisted that we had ordered 9 sets. It took us repeating our concern twice before he finally agreed to remove the extra 3 sets.

Later, we discovered that the QR code given to us had been checked in at around 4 PM. When we informed the same waiter, his response was shockingly rude. He even shouted at us and challenged us to file a complaint but refused to provide his name. Given Taiwan's reputation for excellent service, this experience was extremely disappointing. None of the staff were welcoming or even smiled. We will not be returning to this restaurant and will advise others against...

110年11月05號早上就已網路訂購付費，當日晚上18點50分左右抵達大廳櫃檯，裡面有3位服務人員，有2位服務正在接待1位客人，基於禮貌，等候服務人員將前一位客人服務完後再做取餐詢問；等了6分鐘後詢問服務人員，大廳服務人員引導至1樓餐廳櫃檯詢問，餐廳人員又引導到大廳櫃檯，我跟餐廳櫃檯說「大廳櫃檯請我過來現在又要我過去？」後來另一位服務人員引導我到地下室的中餐廳，到了後我向服務人員說要取餐，中餐服務人員詢問「要取什麼餐？」我出示手機結帳的畫面，人員一臉懵懂，詢問我在哪訂餐⋯後來她間接詢問，確實有接到訂單，但沒有做，要我再等，前面問取餐來來回回已經浪費很多時間夠火了，還要我等多久，如果我可以等，預訂是要幹嘛的？我說要退款，服務人員要我自己操作？我問他要怎麼操作？服務人員一問三不知⋯⋯我沒時間與她爭辯，我說隔天來拿，服務人員完全沒有給憑據就只寫在一張廢紙上？我當下怒火中燒卻還能好言相向。 我就問，我從左營高鐵騎到貴公司不用時間嗎？隔天還要再去一次，當我時間很多？預訂的用意在哪，飯店人員連取餐動線都不知道？浪費顧客時間？退款方式也不會？還要求客人在現場等，想不出辦法不解決事情，一直浪費時間，何況不是我一個人等，是家人等著我拿晚餐回去？然後隔天還要我再從左營跑一趟過去⋯⋯你們不是小集團吧？在餐飲界也是數一數二小有名氣吧？還是我們這些花小錢的平民百姓你們看不上眼？請你們給個合理解釋！ 為什麼人員取餐動線不熟，讓客人來來回回詢問？ 為什麼已經線上點餐了，卻漏單卻還要讓客人待在現場等傻乎乎的像個白癡？預訂用意何在？ 為什麼人員不會操作退款也不詢問，還要求客人自己解決？ 貴公司是人才短少嗎？為什麼人員...

For the hotel room is good 👍.For the meals for the group's tour leader and tour guide is the dinner box is not good.Please regard service team need good food and rest to enjoy the food after long hours servicing the...