Service is bad. We came to an empty restaurant, enticed by the pictures of the food in a group of 5. We were told to take our own high chair from the back of the restaurant 😔. Mobile phone order via QR code. We were not told that some items were not available till dinner time. She said she would cancel the items for us. However she cancelled all our items and we have to re order everything again and request us to do it only on 1 mobile phone. High tech system but such a rigid process and lack of flexibility. The saving grace to this empty restaurant is really the food. Full of flavour and value for money.
I guess this is why the restaurant is empty but there were plenty of orders from UberEATS.
And don't trust all the 5 stars review of the restaurant because they enticed you to give 5 stars by giving you a free dish of prawn for...
Read more約莫在4/10晚上九點至貴店光顧,以下是個別感想。
1.店內環境寬敞乾淨,但是桌椅擺設非常不適合用餐,桌面高椅面低,我身高170/同行人180都覺得麻煩的程度,搆不到食物真的很不方便。 2.當天我們點了人生麻辣麵跟各式小菜,店員應該先告知沒有套餐,或是在菜單上記號不提供套餐等等⋯而不是等客人點餐才告知沒有套餐的部分。服務態度給人感受不是很好,員訓需再加強。 3.店員上菜給了酒精膏的鍋具,途中問店員能不能將酒精膏熄滅,店員一副手足無措,一間諾大的餐廳,居然沒有配套措施可以熄滅酒精膏,我也只能笑笑的說那就不用了。 4.食材部分:所有小菜都是切成約原物料的1/4大小再以竹籤串成一串約1/3~1/2的份量,兩人點了五百多塊的小菜,將一堆不環保的免洗竹籤移除之後,小菜根本不到一鍋的份量,很明顯感覺得出來,店家極力想降低成本的部分。然後那個芋籤整個沉降到只有晶瑩透亮的澱粉,還不是每一口都有芋頭條,真的非常節省呢。 5.整間餐廳都沒有提供開水或紙巾(此心得為居家防疫之前光顧貴店所整理出來的,跟防疫衛生無關),開水部分,站在客人立場的想法是認為開麻辣料理店卻不提供基本的開水,只能金錢消費換取其它讓人不太想喝的飲料;紙巾部分,也是僅有桌上一人一份的一千零一張紙巾,不知道這樣店家能節省多少成本呢? 6.綜合以上感想,外觀就是網美打卡店,但是之後不會想要再次光顧,如果店家沒有即刻做改善,想必也是落得關門大吉的地步而已。
6/6更)敝人認為並非習慣不習慣的問題,吃麻辣料理配上簡單的一杯水,比起消費者自行索取,貴店先行提供,給消費者的好感度也會提升吧?這或許是有沒有心經營一家店的問題;其次是我想請問此評論功能有明列任何條文不能留兩個月前的評論嗎?請問是網購有七天鑑賞期嗎?消費者必須趕在吃完的當下立刻給評論這樣是嗎?
又因敝人寫評論的一開頭已經寫到是四月份的心得,影響疫情期間的生意好壞與否,敝人認為並非四月份心得而是疫情吧。
回頭再去看那些星星數較少的評論,同樣問題一再發生,貴店卻仍然在詭辯駁斥,不知貴店的改進之道是立於什麼樣的基礎之上呢?
消費者拜訪店家過後絕大多數都會產生心得感想,就像哈密瓜的哈味,有人喜歡有人不喜歡,如果我身為客人今天是故意放頭髮在食物裡面,或是口出惡言刁難店家就也罷,但消費者只是說出內心的想法,連一點指教都不能接受的店家,敝人在此祝福貴店生意興隆唷。
補充:關於陛下之用法,還煩請千萬避免濫用,以免造成文學造詣上的誤解;另外也由衷感謝貴店的指教,讓敝人知道這世界上...
Read moreTheir noodles is nice and soup taste superb, porridge is tasty too I guess some complains about the APPs and services is slow probably the cooking requires time to cook good food. Overall the food is great prices is reasonable than the...
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