Return — Restaurant in Taichung

I’m the gal who waited outside the restaurant for forty minutes:)

For those who don’t know, this restaurant doesn’t seat incomplete parties, and they DON’T make sure that you know that. They also have zero tolerance and flexibility when it comes to this rule as well:)

It was cold and stormy, and the restaurant did not have a single person in it. I was refused a seat even though there wasn’t anyone in there, all because “my friend”, whom I have zero control over, is late.

It’s really not that restaurant cannot have rules, it’s just that if a restaurant is going to have rules as strict as such, a reasonable person would expect notifications that are more… noticeable?

Do they have rules written down in their Facebook page? Yes, hidden in their “reservation rules” post that resembles an uni thesis.

Do they expect EVERYONE to go to Facebook and check their page out and read every single word before reserving? I have no idea.

Not to mention that we reserved our seat via telephone and the Inline app, neither of which put any emphasis on the “no seating incomplete parties” rule.

When we eventually confronted them, I was told that, all fault lies within my friend, because she is late. Also we were rude to ask if it were possible to refund our deposit.

We did not shout nor did we raise our tone AT ALL. Yet we were accused of yelling at them. Btw, the waitress DID raise her tone to… I wouldn’t say shout … more like hysterically shriek at us🤨

There were a few discrepancies to show that they are the liars, not us.

My friend was late for 40 minutes, not an hour like they accused of. This trivial detail matters because that’s what gaslighters do, they augment your fault and your part of the blame, and they shift the blame to you. We did not shout nor did we raise our voice, they accused us of doing something we did not do. The waitress raised her tone when we did not, end of story.

I am of the position that the restaurant should have any rule they want, but having strict rules that CLEARLY is not the norm in the city should have been more clearly communicated.

Just in case the restaurant decides to insist that they wrote the rules clearly on the inline page, I reread the inline page reservation post (which also resembles an uni thesis).

The rules clearly said that we could not be seated if parties were incomplete, but did not specify whether people could wait INSIDE the restaurant standing (i.e. not seated). IT WAS NOT CLEARLY WRITTEN NOR WAS IT CLEARLY COMMUNICATED.

It was windy, cold and RAINING, and I believe ANY reasonable restaurant would AT LEAST let people in and wait if THERE WAS NO ONE IN IT.

This practice is clearly not the norm in Taichung, and it was not sufficiently communicated. That about sums...

Amazing little place, hidden away in a residential street. Delicious and nicely presented dishes, though limited selection. Menu has few but very nice dishes, changing with season. The staff/ owner are very friendly, making the visit even more memorable! Can highly recommend for both locals and visitors...

只給兩顆星的原因 這個價位 適合慶生的餐廳 居然沒辦法幫忙冰生日蛋糕… 進餐廳後蛋糕被放在常溫空間（正常的6寸 重點還收了300元蛋糕清潔費）

我覺得很好吃 氣氛也是舒服的 服務大致上都ok 以餐點跟價位來說 適合約會、慶生、紀念日用餐

但這樣高檔的餐廳沒辦法冰自行帶的生日蛋糕 真的蠻讓人遺憾的！

都去這樣高價位的餐廳用餐了 我可以接受 切自己帶的蛋糕的清潔費服務費300元 但收了300還沒地方冰蛋糕 真的？

當時致電詢問 你們說在冷氣房應該沒什麼關係 很多客人來 蛋糕沒冷藏也沒事 好的…我的蛋糕鮮奶油無添加哩哩摳摳的東西 就是有點融化了已經出水了🙂（正常的高單價客製鮮奶油蛋糕不會像照片第一張這樣油油亮亮的！） 我的蛋糕也不便宜一顆2000塊 我幫另一半慶生請蛋糕商家做了很用心的糕 不應該被這樣對待… 何況我不是去一家普通平價的餐廳…🥲

既然標榜是高級的餐廳（就算沒標榜 價格也的確是😂） 冰蛋糕應該是基本的吧🥲 之前致電時說冰箱「可能」沒空間 那應該早就知道冰箱應該會沒空間 不能再買一個便宜冰箱備用嗎…？ （便宜的冰箱也沒多少錢ಥ_ಥ） 吃過很多高級餐廳 是真的第一次碰到不能冰蛋糕的… （在確定冰蛋糕這件事時 用餐前一個月訂位 在用餐前一個多禮拜有致電詢問冰蛋糕 得到的答案是 要看當天冰箱的狀況 聽起來很模稜兩可的答案 我也覺得應該沒那麼嚴格吧…畢竟真的完全沒碰過不能冰蛋糕的高級餐廳🥺在當天中午也有在致電詢問 得到的答案是 只能放常溫 但都當天了 我也沒辦法改餐廳了…因為有收訂金）

要馬明確說 帶蛋糕皆不提供冷藏服務 不然「可能」這種詞真的會讓人誤解 因為現在9.9成中高級餐廳都能幫忙冷藏客人的生日蛋糕…！！！！！

我很喜歡你們的餐點 也覺得氣氛不錯 提供客戶冰蛋糕 真的才對得起你們的價位的一個服務 何況你們收了300服務費🥹🥹 很多客人去你們那 常常都是在慶生紀念日

東西是很好吃的👍🏻 食材的搭配調味我們都很喜歡 單純用餐我覺得ok👌🏻 不過份量對於正常人（尤其男生）真的偏少 我跟男友都是食量很小的...