河馬水產 生鮮超市/自助火鍋 — Restaurant in Taoyuan City

Ordered food on the phone, they told us to arrive at 12:30. Arrived and they seemed to have forgot about our food and told us to “wait a moment”. 10 minutes later, still no food and they said “coming soon”. Finally at 13:00 the food was ready, they were very apologetic but offered no discount or free food. I wish they had been clear up front that I would have to wait 30 more minutes dos my food instead of just saying “wait a moment, sorry”. For the price, I expected better service. Food is...

Plenty of live seafood on offer residing in tanks near the entrance. Staff will help you with your selection, and whilst I am not too familiar with current market prices, as a tourist, the pricing seems very reasonable for the majority of the items. It is self-service for the most part (plates, utensils, etc.), as the restaurant only assists with cooking and serving the dishes. The food was decent and it is within 10 minutes walk from the train...

Other than allowing the customization of food for the hotpot, I would say everything else was mediocre. Staffs are friendly. They recycle the styrofoam plates, even though to be truly environmentally friendly, you have to at least try to incorporate all of “reduce, reuse, recycle”; they clearly failed the first two. The broth was...