Nagiya Thonglo 9 なぎ屋トンロー9店 นากิยะ ทองหล่อ 9 — Restaurant in Khlong Tan Nuea Subdistrict

An Unexpected Experience That Shook My Trust in Nagiya Thonglor 9 ประสบการณ์ที่ไม่คาดคิดจากพนักงานคนเดียว ที่กระทบภาพลักษณ์ร้าน Nagiya たった一人のスタッフによる予期せぬ対応が、Nagiyaの印象を大きく変えた経験

📍 Visited: August 5, 2025 👥 2 guests, around 8:00 PM

I’ve been a loyal customer of Nagiya for years — especially this Thonglor 9 branch, as well as Gateway Ekkamai and Rama 4. I’ve even recommended it to many friends.

But this visit left me shocked.

Due to full tables on the 1st and 2nd floors, we were guided to sit on the 3rd floor, which had several families with young kids running around. I wasn’t upset — just concerned for safety — so I politely asked a female staff member if a table downstairs might become available. She kindly said she would check.

While quietly waiting near the 2nd floor (not disturbing anyone), a male staff member (Japanese, named Katsu) approached and abruptly said:

“Upstairs is your table. You either sit there or you don’t sit.”

I calmly explained in English that I was only concerned about the kids running. His reply?

“I’m not speak Chinese,” with a dismissive head shake.

I was stunned. I’m Thai — and was clearly speaking English.

I told him again I wasn’t refusing to sit, just asking a question. He repeated his tone, and I returned to sit at the 3rd floor as originally offered.

Later, he came up and said a table was free downstairs. I said politely: “No thanks, and I’d prefer not to speak with you again. You are so rude.”

He replied, “Sorry.” As he walked down the stairs beside my table, he made a loud sarcastic “Wooowww” sound.

I still paid and finished the meal, but the damage was done.

The comment “I’m not speak Chinese” was especially inappropriate — not just unprofessional, but borderline discriminatory.

Thankfully, the female staff member was lovely — polite, attentive, and everything I’ve come to expect from Nagiya.

But this one experience from a single staff member truly affected how I see the brand.

#NagiyaThonglo9 #CustomerFeedback #RespectMatters...

Nagiya Thonglor 9 is the kind of izakaya that makes you feel like you’ve just stepped into a back alley in Tokyo—without the need for a passport 🇯🇵🍶. This place is all about Japanese comfort food, grilled skewers, and a lively, no-frills drinking atmosphere, making it a go-to spot for after-work gatherings and late-night feasts.

The menu is packed with izakaya classics—from juicy yakitori skewers 🍢 and crispy karaage fried chicken 🍗 to sizzling hot pots that make you feel all warm and fuzzy inside 🔥🍲. The portions are generous, the flavors are bold, and if you’re a fan of Japanese beer or highballs, you’ll fit right in here 🍺🥃.

The downside? It gets packed fast, and the space is on the smaller, cozy side, so be ready to squeeze in (or better yet, make a reservation). The service is efficient but leans toward the “busy Tokyo izakaya” style—fast-paced and straight to the point, so don’t expect anyone to pamper you.

Overall, Nagiya Thonglor 9 is a great spot for solid Japanese food, cold drinks, and a lively atmosphere. Perfect for when you’re craving some yakitori with a side of good vibes. Just be ready for the crowd—and maybe wear something loose if you plan...

我第一次来到这家餐厅时，整体体验非常糟糕。当我和朋友用中文交谈时，我明显感觉到服务员的态度发生了变化，变得冷漠而疏远。尤其是一位男性服务员，似乎是带头的，他全程几乎没有理会我们，只是在我们结账时才出现。而对其他外国客人，他却会热情地打招呼送别，这种差别待遇让我感到不舒服。

第二次去时情况更糟。我们点的鸡肉有明显异味，可能已经变质。我叫来服务员想请他确认一下，但他并没有认真检查菜品，而是随意拿回厨房，随后回来就提高音量说他们的食物没有任何问题，说很多桌客人都吃了没说什么。我觉得这样的处理方式非常不专业，也很不尊重顾客。

更让我困惑的是，这位服务员在交流过程中不断称呼我们为“日本人”，虽然我当时是用中文讲话，并通过翻译器试图用英文沟通。他显然听得懂英文，却刻意用日语回应，让我感觉他有意回避真实沟通，甚至是在嘲讽。

最后在我们还没完全离开时，他就开始大声“欢迎下次再来”，语气非常刻意，然后在我们真正离开后就立刻停止整理桌子。这种行为让人感觉不真诚，甚至有些戏谑。

总的来说，我强烈怀疑我们受到了基于语言或国籍的区别对待。虽然文化差异可能导致一些误会，但我始终认为，每一位顾客都应得到平等和尊重的对待。

The first time I visited this restaurant, I had a very unpleasant experience. While my friends and I were speaking Chinese, I noticed a sudden change in the staff's attitude. It seemed that after hearing us speak, their demeanor toward us became cold and dismissive. In particular, one male waiter—who appeared to be leading the service team—seemed unwilling to serve us. He avoided our table throughout the meal and only came over when we were paying the bill. I also noticed that he greeted other foreign customers when they left, but said nothing to us.

The second visit was even more disappointing. The chicken we ordered had a strong, unpleasant smell, suggesting it may have been spoiled. I called the waiter to confirm the issue, but instead of checking the dish properly, he simply took it to the kitchen and came back shouting that there was nothing wrong with the food, claiming that many tables had eaten it without complaint. I felt this reaction was unprofessional and dismissive.

What made the situation worse was his repeated assumption that we were Japanese, even though I was clearly speaking Chinese and using a translator to communicate in English. Despite understanding my English, he insisted on using Japanese phrases, which felt like a deliberate attempt to mock or avoid genuine communication.

At the end of the meal, before we had even finished getting ready to leave, the same waiter loudly "welcomed" us back next time in an exaggerated tone, then immediately stopped cleaning the table once we left.

Overall, I left with the strong impression that we were treated differently based on our language or nationality. While I understand that misunderstandings can happen, I believe that every customer deserves respect and fair treatment—regardless of where they're from or what language they...