The Library — Restaurant in England

Went for the superbowl was not worth it. My mate ordered food on the app at about 11pm, after 2 hours it hadn't come and they had 'no record of the order' but the money had come out of his account so put it all through again on the till and had to pay twice for food that once again never came. When we went to check after about 40 minutes of the second order they told us that bar staff were meant to come and tell us that they had ran out of food but they never did so if we hadn't asked my friend wouldn't have got his refund. Still no refund for the app order so at one point we were £90 down with no food. Also got shouted at by a member of staff who wasn't working (did apologise fair play to him hope he had a lovely night) for going in the wrong smoking area when a different working member of staff had told us to 'go straight down the bottom' one door was locked and the other one was labelled as a fire exit with no immediate signage of what the smoking area was for the night (unless we properly missed it I guess) Could not hear a thing on the tellys in general and left at about 2am. Poor this time but I suppose they normally don't stay open past 11:30pm, won't be returning for any big sports events though. Normally quite nice...

Initially, good vibe about the place nice staff and a great selection of drinks. However, we ordered food, a pizza and the loaded fries 'sloppy joe'. The pizza was a flat bread with a 2" gap from the edge to the toppings, a term that I use sparingly, like the toppings! A smear of tomato sauce, the cheese looked like an afterthought along with the 6 slices of mushroom. The sloppy Joe reminded me of my favourite dish in my local in NZ, given the exchange rate, about the same price, recommend for 2 people it said..... Great I thought, it'll probably do me then. How wrong I was, disappointing doesn't even come close. A handful of not freshly cooked fries with a spoonful of the pulled beef "loading" ,again , lightly sprinkled with cheese. Needless to say I left hungry. This was all mentioned to the staff member that took the plates away when he wished he hadn't asked if everything was ok. He did apologise, and explain the food is a chain or franchise thing and new menu isn't all that, still doesn't excuse the evident lack of care or pride in the food served. Would only go back for a beer if I happened to be passing..... Definitely not for food. Frankly, you'd be better off going to Spoon's, at least you know what...

We came back to the library pub today because we enjoyed our drink and the atmosphere yesterday. Today how ever three of my company including myself stood endlessly to get served a big guy with glasses and ginger hair just left me and my company standing waiting and server two others who had just came to the bar I said to the bar man excuse me but I was here before this customer he said I am trying to get through as quick as I can I said sorry but I was actually waiting to be serverd before the last customer you served he replied rudely I WILL REPEAT MYSELF AGAIN I am getting through as quick as I can ? This very rude barman clearly had and used the wrong attitude to me my friend on his way out said to the barman he should serve customers as they que at the bar to be served the rude barman raised his voice to shouting THANK YOU COME AGAIN. We will not be returning to this bar and this big ginger barman should be taught some customer service in how to speak to customers politely rather than talk to them so rudely with no consideration. I was not rude to the bar man only said I was standing waiting quietly...