High disappointed with my experience with the restaurant and the customer service I received too. I had wanted to try this food for a long time after seeing it over social media. I was happy to be visiting Durham and saw they had a restaurant in the area, however due to circumstances we’re unable to sit in so decided to order it to the hotel. We had pre ordered our order at 6:30pm for it to come at 8pm when they had reordered for online orders. I was constantly refreshing the app for updates but it had gotten to over an hour and it said the food was still been prepared. I work in food hospitality my self so understand the pressures and how busy it can get, especially on a Saturday that’s why I gave the restaurant the benefit of the doudt for time. However, I had rung up 1hr 30 mins later after still tracking my order and it stating the rider was at the store, they said it was still cooking and would be 10 mins this was at 9:30pm. Which a Saturday night or not we had preordered at 6:30pm for it to be delivered at the time slot of 8pm and it constantly been pushed back up until not arriving to us until an hour and 47 mins later at 9:47pm in which we record it cold!! There was absolutely no way that food was still been cooked up when I rand and been told it would take 10 more minutes. We had cheese balls that were flat cold, chips that we cold and wet condensation having the texture of cardboard and burgers with wet soggy bread buns! This had clearly been sat in a heater or on the side to condensate in the containers which is disgusting! If we had been rang or explained that it was going to be late or it was busy ect I would understand but we was lied to on the phone. I then followed this up the next day with an email to the restaurant and a phone call a couple of days after this was the 4th May. I received no response so messages on Facebook, still no response. It is now 2 months on and still no response but instead ignored for a problem that was down to nothing but poor customer service. The price of this food wasn’t cheap to receive it so late at such a poor quality and then be ignored is distrusting. It really lets the company down and puts me off ever trying your food again. I didn’t want to have to write such a public review but I couldn’t get a response any other way.