Kapadokya Lezzet Sofrası — Restaurant in Avanos

We found this restaurant through good reviews. The food is really good but the staff is terrible. They just took and added 500 lira (~$15 at current exchange rate) to our bill. At first they didn't want to bring the check, only after refusing to pay and asking to bring the check they never brought it to us, but at least they calculated the cost of our food correctly. This is absolutely terrible, such an attitude I have not met for a long time. No apologies, nothing was not, just decided to add 15$, because they wanted it so much. And then did not really want to bring change, and when they brought stood and thought that all the change should be their tip. Fantastic! To spoil the impression in an instant and with such an attitude. Yes, mistakes happen, but here it was done as if on purpose and then still do not carry the check, change, tips The food is good it's really a plus, but if you decide to eat out, check the...

There's very good reason why this place has the reviews it has ... because they deserve it for their good food and service. You won't leave this place feeling hungry - they give you so much extra food like the appetisers and bread (unlimited) to accompany your meal, you could feel a little overwhelmed. The food is delicious - order anything you want and it will be good. We went twice and had different dishes and they were all tasty - and you must have their home made Ayran.

The owners / staff are very attentive, regularly walking through the restaurant to make sure everything is going well and that you have enough bread, etc. Service is also very fast. This place always had guests unlike other restaurants.

Price wise, they are not more expensive than other places in town - if a dish costs more, it is not by much. We spent just under USD6.50 per person each time and it was...

A. Navoiy 12 Fergana March 1, 2025

To the Manager Kapadokya Restaurant S. Artiqov Fergana

Dear Sir,

I am writing to express my dissatisfaction with the service I received at your restaurant on March 1, 2025. My friend and I visited your establishment to celebrate a special birthday, but our experience was far from satisfactory.

We had to wait for more than an hour for our orders, and when the food finally arrived, it was cold. Additionally, the staff was inattentive and did not apologize for the delay. I did not expect such service from a restaurant with a good reputation.

I kindly request that you address this issue and consider offering some form of compensation, such as a discount on our next visit or a refund for our meal.

Thank you for your attention to this matter. I look forward to your...