Chamas Churrascaria — Restaurant in Abu Dhabi

Mr. Todd Roydhouse EAM, Food & Beverage. InterContinental Abu Dhabi InterContinental Residences Abu Dhabi

It is deeply disappointing to witness the lack of responsibility and professionalism demonstrated by your establishment. I sent you all the medical reports concerning my husband which clearly state that he suffered a severe allergic reaction to the food consumed at your restaurant on December 19, 2023. This incident put his life at serious risk, requiring four days of critical care in a hospital.

During our visit to your restaurant my husband, vomited became so ill that he fainted and the food served to us. It is inconceivable that, despite the evidence provided, your response has been to attribute this grave situation to an event that occurred 72 hours before visiting your premises.

Additionally, I shared all medical reports and expenses incurred as a result of this emergency, which exceed 3,800 Swiss francs. It is unacceptable that instead of taking responsibility, your establishment has chosen to adopt an evasive and dismissive attitude.

I demand a formal response and an immediate resolution to this matter, commensurate with the seriousness of what has occurred. Your restaurant must demonstrate greater commitment to the quality of the food it serves and respect for its customers. Mr. Todd: Take responsibility. I assure you this matter will not go unnoticed. My husband’s health reached a critical state, to the point of requiring a blood transfusion, yet you seem to treat this situation as if it were trivial. Let me be clear: this is extremely serious. As human beings, we have rights, and you, as a business, have the obligation to act responsibly and seriously, especially when it involves the life and health of your customers.

The food you served us was contaminated, and you cannot ignore the severity of what happened. I demand, once again, that you take full responsibility immediately. This is not a game; we are talking about a person’s life, and such negligence cannot be allowed to...

I had the pleasure of dining at Shamas Brazilian Restaurant, and it was an extraordinary culinary journey that left me truly impressed. From the moment I walked in, I was immediately immersed in the vibrant and welcoming atmosphere that sets the stage for an unforgettable dining experience.

The star of the show at Shamas Brazilian Restaurant is undoubtedly the churrascaria-style dining. The concept is simple yet brilliant: an array of succulent meats, expertly grilled and carved tableside by the skilled gauchos. The variety of cuts, from tender sirloin to flavorful ribs, was a carnivore’s dream come true.

What makes Shamas truly exceptional is the quality of the meat. Every bite was a masterpiece of flavor, perfectly seasoned and cooked to perfection. The meats were juicy and tender, making each morsel a delight to savor. The best part is that the gauchos keep coming with different cuts until you’re completely satisfied.

The side dishes were just as impressive. From the fresh salads to the delicious Brazilian cheese bread (pão de queijo), there was something to accompany every palate. The variety ensured a well-rounded dining experience, and the flavors were authentic and delectable.

The staff at Shamas Brazilian Restaurant were not only attentive but also knowledgeable about the cuisine. They added to the overall experience with their friendly and professional service.

To finish off this remarkable dinner, I indulged in some traditional Brazilian desserts, including the rich and creamy brigadeiro and the refreshing passion fruit mousse.

Shamas Brazilian Restaurant is a haven for carnivores and food enthusiasts. It offers an authentic Brazilian dining experience that’s second to none. The combination of top-quality meats, delectable sides, and impeccable service makes it a must-visit for anyone looking to embark on a South American culinary adventure. I left Shamas with a full belly and a big smile, eager to return for another...

I was never disappointed with this place .this was my second visit in just three weeks.

First, my appreciation goes to the manager, Mohammed, who took great care of us and arranged a fantastic table with a clear view of the live singer. Sunil attended to our table and ensured our drinks arrived promptly.

As usual, Didal and Muzamil did an incredible job with the meat service, serving us until we were absolutely full. I can’t describe how delicious the premium cuts were . special thanks to the chef who marinated them so well the flavors were outstanding.

After an excellent dinner, as we were about to leave, I must mention the gentleman, Jashim, who frequently checked on our table and made sure we were well attended to. And upstairs, the bartender, Mr. Jonathan, did an exceptional job as well.

Most hotels nowadays have F&B outlets that don’t meet expectations, staffed by unprofessional teams. While these hotels might offer beautiful rooms, their F&B outlets often feel neglected, with little attention from management. It’s worth remembering that F&B outlets are an essential part of the overall hotel experience,no one enjoys staying in a hotel with subpar dining options. InterContinental Abu Dhabi, however, stands out as an exception, thanks to its outstanding Food & Beverage team. I truly hope the management continues to prioritize this level of excellence and...