Pretty disappointing experience which is a shame cause the place is such a vibe! Our biggest issue was service and how the table timing was handled.
We arrived at 7:30pm under a reservation for ladies night(only 2 of us). We were taken to table where we waited at least 15-20 mins for someone to speak to us. I flagged the delay to the waiter who was very polite and assured me all was going to be ok but by the time we ordered it was probably already 8pm or so.
Our starters arrived but the mains took a really long time. We had just received the mains when the waiter approached at around 8:45pm to say that we only had the table until 9:30pm - there was no how is your food? How is everything? We immediately felt rushed. Nobody at any point before informed us of the time limit at the table. We didn’t contest as we still had time (or so we thought). Shortly after this, in between talking and eating we were interrupted many times by different service staff about clearing our plates that CLEARLY still had food and that we were very obviously still eating (it was barely 9pm at this stage). We started to feel very uncomfortable. Understandably the restaurant was buzzy but if you looked around there were multiple empty tables around so it really was hard to understand why the urgent stress and rush.
At 9:10-9:15pm without any notice and as we’re still eating our mains they bring out our desserts without saying anything and leave it to melt at our table. I was genuinely shocked and at this stage my appetite was completely ruined - not only did this lack common sense but also basic principles of hospitality.
At this stage, I expressed my frustration to the waiter as first there was a delay to serve us but then we are pretty much being kicked out of our seats to which I calmly explained to him that we would not take long to finish but equally we needed time to finish the food and that he did not inform us that he was going to bring the dessert. He took our desserts back and from that point started to communicate more with us but unfortunately there was no way back from that. Our desserts then took a really long time to come out again which seemed due to a communication issue between service teams prolonging our time even more. We ended up not finishing the food, appetite ruined and leaving the table at around 10pm. As I left I counted at least 5 empty tables in the restaurant, once again, not understanding the major rush in clearing our table.
To top it all off, at the end when they present you the bill they don’t ask if you want to leave tip they ask you how much tip you want to leave and you only get options starting from 10% or no tip. I found this very awkward considering the amount of mistakes and ill judgment for our service so painfully we opted for no tip as we genuinely were unhappy and were not willing to reward this sort of treatment. Things could have been handled so differently.
It’s very sad as I’m sure it was not entirely the service teams fault and they often take the biggest hit in these situations so overall I feel the restaurant could focus less on covering many tables per night and more on providing worthwhile experiences/training staff to handle these situations better.
Moral of the story, it’s a nice place, food is average/decent but on a day like this it is definitely not a place to come enjoy a meal where you can eat and talk. You’re better off just coming to the bar or for a...
Read moreIf you’re looking for the ultimate brunch experience in Dubai, look no further than Canary Club. This place has redefined what a perfect brunch should be, offering a culinary journey that is simply unmatched.
From the moment we stepped into the rooftop venue, we were mesmerized by the ambiance. The aesthetic design, combined with stunning views of the city, created an atmosphere that was both relaxing and vibrant. It’s the kind of place where you instantly feel like you’re in for something special—a rooftop dining experience at its absolute finest.
The food was nothing short of extraordinary. Every dish, from the appetizers to the main courses and desserts, was thoughtfully prepared and bursting with flavor. The starters set the tone with their perfect balance of taste and presentation, while the main courses were hearty, satisfying, and cooked to perfection. And the desserts? An absolute dream, ending the meal on the highest note possible.
The drinks were another highlight, with a brunch menu that stood out for its creativity and quality. Each cocktail and mocktail was expertly crafted, adding a refreshing complement to the food. It’s clear that every detail has been meticulously planned to offer a unique and memorable experience.
What truly elevated the experience, however, was the exceptional service. A special mention goes to Karell, who went above and beyond to ensure we had everything we needed. Her warm, caring, and attentive demeanor made us feel genuinely welcomed and added a personal touch that’s rare to find.
Canary Club is more than just a brunch; it’s an experience that lingers in your mind long after you leave. With its incredible food, unparalleled drinks, and breathtaking rooftop ambiance, it truly stands out as the best brunch in Dubai. Highly recommended for anyone looking to indulge in luxury dining with a unique and...
Read moreWe came here for a bottomless brunch. This is my first bottomless brunch experience in Dubai we opted for the silver fizz bands.
Basically got unlimited food and drinks between the three hour period that you are there
The food is absolutely incredible with the starters. They bring out one of everything you will pick a main dish each and then then for the desserts they bring out one of everything.
Starters were absolutely incredible. The sushi was very very fresh and the ceviche was out of this world.
The dishes were really tasty. I’m very very big portions unfortunately they did not have a little takeaway box so I could take home the leftover steak for my dog.
The desserts were also incredible. I’m not normally a sweet person but the chocolate fudge cake was really incredible as was the churros and ice cream. All things I would normally pick up was lovely to have taste of everything.
Lots of entertainers come dressed up in fancy dress up to dance it was a great atmosphere
The band also work at the bar so you can order some drinks once you finished eating and place turns into a full on dance club with everybody dancing at the bar
Great atmosphere and definitely would return here .
The cocktails were tasty. Our serve Peter was absolutely fabulous and really friendly too.
My only criticism of this place is that people chain smoking in the non-smoking area giving me an incredibly sore throat other than that was fabulous. I would probably return not in the summer where we can actually sit outside as if people are smoking it does...
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