Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence — Hotel in Dubai

I arrived at the hotel late at night after a 35km taxi journey from DXB airport which cost AED 126. I chose this hotel to be close to the Palm to go to the Sofitel early the following day. As their main entrance and lobby was closed for renovations I had to get my luggage unloaded from the taxi and put into a hotel car to drive me down to the underground car park hotel entrance where there was an independent gastropub called The Black Sheep, open until 2am.

I got a very nice welcome from the 2 ladies at the temporary reception by the Executive Lounge on the 16th floor who gave me some cold water and watermelon juice along with an upgrade to a 40m2 deluxe executive room since I am a Platinum member of the Accor hotel chain which I highly recommend to everybody. I appreciated the large desk since I had to work online.

Breakfast the next day in the ground floor restaurant Seasons was very nice with lots of choice including eggs Benedict made to order even if the muffins were rather dry and I took some mini croissants instead to have with them. The shisha lounge La Vue was next to Seasons and was enclosed for the summer with a/c units.

The gym on the 34th floor was decent with Technogym equipment including a leg press. There are only large glass bottles in the hotel so you might want to bring your own plastic bottle to your workout. The rooftop pool on the 35th floor was a bit small but was open from 6.30am to 10pm and there was also a small rooftop bar but not much space to sit and there were no showers in the changing rooms, just an outdoor shower at the side of the pool.

I hadn't planned on returning to the hotel but I did for a 3 night stay and it was great. I got another room upgrade and was able to go to the evening happy hour in the lounge from 5-7pm which would have been better from 6-8pm. There was a decent selection of food and drink and enough places to sit.

The reception team of Aman, Chelsea, Lamia, Mahima and Mandip were great as were the housekeepers Hirumi and Shee and the porter Ifas. Stay there and you will want to go...

Good: 1- Great location, specially if you want to use train/metro 2- Mostly clean (except for toilet seat which is old & cant be cleaned anymore.- its not a housekeeping issue, the seat is just very old) 3- Breakfast had good spread. Better than American hotels, worse than asian hotels. 4- Good amenities 5- Courteous & capable restaurant (breakfast) staff 6- Staff- I didn't interact much, but whoever i met was nice

Bad: 1- Double charged us & wouldn't release the payment without seeing our credit card bills. We had booking from accor.com with the receipt. But the front desk refused to accept it as proof and asked for 'credit card statement'. Since we didnt have credit card statement (we are travelling), we were refused a room (This is exactly what you want when you are travelling!). So we paid again. .I guess we will go back and dispute this and hopefully get our money back, but this is not what you expect. I have syated in accor's various hotels many times and this was the first time i faced such an issue. 2- shower in room 1908 goes from very cold to very very hot. I dont know about tother rooms 3- Wifi is EXTREMELY slow in the rooms. Dont come here if you are oon business trips and expect to work. We couldn;t even download small photo on whatspp. 4- 1908 is not sound proof and the neighbour had his/her alarm on for 1.2 hours everyday, starting at 5 am. It is not a hotel issue, but they refused to change our room saying "hotel is fullly booked.".But there are rooms available to book online... so likely a lie. Imagine getting woken up everyday at 5am when you are severely jet lagged!

Don't know: 1- My family went to their bar and came back in 5 mins as it was very average. I didnt go, so i have no comments 2- housekeeping should be good as the room was properly cleaned. Don't know about room service etc 3- Didnt use any other service 4- View from the room- nothing so see. Its far from the beach etc. But its a well priced (USD 220-ish) hotel so I wasn't expecting a...

I arrived at the hotel late at night after a 35km taxi journey from DXB airport which cost AED 126. I chose this hotel to be close to the Palm to go to the Sofitel early the following day. As their main entrance and lobby was closed for renovations I had to get my luggage unloaded from the taxi and put into a hotel car to drive me down to the underground car park hotel entrance where there was an independent gastropub called The Black Sheep, open until 2am.

I got a very nice welcome from the 2 ladies at the temporary reception by the Executive Lounge on the 16th floor who gave me some cold water and watermelon juice along with an upgrade to a 40m2 deluxe executive room since I am a Platinum member of the Accor hotel chain which I highly recommend to everybody.

Breakfast the next day in the ground floor restaurant Seasons was very nice with lots of choice including eggs Benedict made to order even if the muffins were rather dry and I took some mini croissants instead to have with them. The shisha lounge La Vue was next to Seasons and was enclosed for the summer with a/c units.

The gym on the 34th floor was decent with Technogym equipment including a leg press. The rooftop pool on the 35th floor was a bit small but was open from 6.30am to 10pm and there was also a small rooftop bar but not much space to sit and there were no showers in the changing rooms, just an outdoor shower at the side of the pool.

I hadn't planned on returning to the hotel but I did for a 3 night stay and it was great. I got another room upgrade and was able to go to the evening happy hour in the lounge from 5-7pm which would have been better from 6-8pm. There was a decent selection of food and drink and enough place to sit.

The reception team of Aman, Chelsea, Lamia, Mahima and Mandip were great as were the housekeepers Hirumi and Shee and the porter Ifas. Stay there and you will want to go...