Cipriani Dolci Jumeirah — Restaurant in Dubai

Dear Cipriani team,

I hope all is well,

I am writing to you today to explain a bad experience I had at Cipriani Dolce Jumeirah on 12th&13th of January 2024, while I was seated yesterday the supervisor Ahmed from Turkey, approached me without any introduction saying “ I need the table” when we asked why he explained the policy of the table is 2 hours I believe the appropriate approach would be to clarify this to every customer before seating them and to have a better attitude when asking the client to leave not kicking the out.

That being said today the 13th Jan I had a guest that left the table and I had another meeting with another group I was seated on the table for less than an hour when the second group arrived, after that the same supervisor approached us with a sarcastic smile so I told him please don’t give me yesterdays attitude and we are still sitting on the table he said no our policy is 2 hours he left and the waiter said we can sit ( because she knows we’re regular customers that come on daily basis and nobody cares about how much we spend however I will still point out that it’s never just one cup of coffee ) so then he says next time I will not give you a table and he asked the waiter to give us the check without us asking I don’t find this an appropriate attitude in hospitality and it’s definitely unacceptable. The waiter was embarrassed when she asked us if we wanted the bill and we answered no why should she apologize for his bad behavior.

The reason I took the time to write is solely because I’ve never ever experienced this at any other branch of cipriani and I must say every single person I’ve come across that ever served me was nothing but pleasant. It’s an unacceptable behavior from a supervisor and as a loyal client I hope you take this into...

Dear Cipriani Team,

I hope this message finds you well. I am writing to express my disappointment following my recent visit to your establishment. As a renowned fine-dining brand, I have always had high expectations for both the quality of your food and the standard of service. However, my recent experience fell short.

I was particularly surprised when I was handed a tea bag with instructions from the waiter to place it into the pot myself. This was explained to me as "not being part of our standards," which, frankly, undermines the level of service that Cipriani is known for. At a fine establishment like yours, it felt more akin to a self-service experience one might expect at a casual chain like Starbucks, rather than the refined atmosphere I anticipated.

I wanted to bring this to your attention, as it does not reflect the luxurious experience typically associated with your name. I believe it is important to maintain consistency in service across all areas, particularly when it comes to the finer details that elevate the dining experience.

I hope you will take this feedback into account and ensure that your high standards are reflected in every...

A Memorable Experience at Cipriani Dolci Jumeirah

We recently had the pleasure of dining at Cipriani Dolci Jumeirah, and it was nothing short of exceptional. The Italian cuisine was exquisite, offering a perfect balance of flavors and authenticity that transported us straight to Italy. Each dish was meticulously prepared, and the quality of the ingredients truly stood out.

What truly elevated the experience, however, was the outstanding service provided by Zakaria, Nino, and Meena. Their warm hospitality, attention to detail, and genuine passion for creating a memorable dining experience were remarkable. They went above and beyond to ensure we felt welcomed and well taken care of, making our lunch truly unforgettable.

Cipriani Dolci is a gem that embodies the essence of fine dining. We highly recommend it to anyone seeking an authentic Italian culinary journey complemented by impeccable service. A heartfelt thank you to the team, especially Zakaria, Nino, and Meena, for making our visit so special. We look forward to...