Iran Zamin — Restaurant in Dubai

Disappointing Experience at Iran zamin in Dubai Hills Mall Food Court

I recently visited Dubai Hills Mall's food court with my 3-year-old daughter, and unfortunately, the experience left much to be desired.

Despite being an established restaurant chain, it was disheartening to see a lack of basic training in hospitality ethics among the staff. The incident that stood out was when my daughter accidentally spilled juice, and I urgently needed wet wipes. Approaching the staff at [Iran Zamin], I politely asked for wipes, only to receive a dismissive response: "Did you buy food from here?"

Having spent a significant part of my life in the hospitality industry, I was shocked by the level of disregard exhibited by the employee. It's disconcerting when a simple request for assistance is met with such indifference, especially in a setting where families, including young children, frequent.

This incident reflects poorly on the overall customer service and highlights a critical gap in employee training. While I understand that no establishment is perfect, basic courtesy and consideration should be non-negotiable in the hospitality industry.

I hope this feedback serves as a constructive reminder for the Top management/ Owner to prioritize customer service training for their staff, ensuring that every patron, regardless of their purchase, feels valued and attended to.

If there are less than 1 star I would...

Worst experienced ever! The staff she was very rude named Nway and she doesn’t communicate properly or atleast try to explain the pricing of the food or any additional payment. I had the same order last time for the food and gave me staff discount of 20% as I also work in retail in dubai hills mall so I know how important the customer service is. Then today I ordered the same amount and I paid extra money knowing the staff discount was available. I asked her politely during the payment about the discount and the pricing because last time was less. Paid for 57 aed after discount last time and today she asked me for 72 aed.. I don’t mind paying but staff should explain to me when I asked her politely about the price but she ended up being so rude to me and wants to finish the transaction.. so since they’re was a line already so I just had pay and leave so disappointed. Such a bad service for the staff and rude to their customers. Not only to me, but I’ve seen other customers complaining the same, Also the food is so good and delicious that’s why I keep on coming back. But the staff such a disappointing how she talks to the customers. The management should brief their staff about customer service because it is...

I wanted to share some feedback regarding my recent experience at IRAN ZAMAN Dubai Hills. While I’ve always enjoyed the delicious food, I encountered an issue with the customer service that I feel needs urgent attention.

During my visit, Cashier Pramod’s behavior was unexpectedly rude and unprofessional. His manner of speaking showed little respect for customers, displaying an attitude that was both unwelcoming and dismissive. This negatively impacted my experience, despite the quality of the food being as great as always.

Please address this matter to ensure that all customers feel respected and valued during their visit. Thank you for your attention to this issue, and I look forward to a more pleasant experience on...