Lah Lah — Restaurant in Dubai

It was on the 19th of July this year that I along with 16 of my colleagues decided to pay this place a visit, as it came with recommendation. The coordination went well and the reservation fee of AED 500 was paid in advance. We got there and were received well and our request of getting a corner table in the lounge area was graciously accommodated. The hospitality was much appreciated and set the tone for our evening ahead. The coordinator (Micol) was informed during the time of reservation that we would like to open individual tabs to clear the consumption made during the evening. We were advised to download the Jumeriah One App to benefit from a 20% discount for members. The evening progressed and everyone was enjoying the ambiance of the place. All was going well until it wasn't. As guests began to leave for their individual plans, a few of us decided to stay until around 1am. At that point, we received a bill of ca. AED 2500. Given we knew about our own consumption and the payments already made (ca. AED 2500), we questioned the server (Elizabeth and Vicky, if I recall correctly). They assured us they would look into it, and shortly after, we were presented with a revised bill of around AED 1500. We were informed that some of our guests had not been given their bills before leaving, which meant that it fell to us (the ones staying behind) to settle the bill and sort out the payments. This led to a confusing situation as we had to track down who had paid and who hadn’t. We were told the server had forgotten to present bills to some guests, and despite reaching out to those who had left (who confirmed they had paid and received bank notifications), we faced unprofessional behavior from the staff. This is where the confusion began. Upon further questioning, we were told that the server forgot to present the bill to the leaving guests, so we should clear it. We made a few calls to the guests who had left and they confirmed that they had paid before leaving and also received sms from their respective banks to confirm the payment. We told them that we'd like to end things on a good note and after much consideration, as a show of respect we ended up paying for the bill of ca. AED 1500. Before leaving, we spoke with the Manager (Nadeem) for the evening, who was asked to show up in the middle of the night by his staff. We urged him to consider further training for his team to enhance their service and better meet guest expectations. We left that evening with a bad taste in our mouth, never wanting to return to this restaurant again. The bummer experience didn't end that night. I received a call followed with an email on 26th July, stating that we still owe them another ca. AED 1500. This is when I decided to pen my experience down. Such unprofessionalism and incompetent behavior is 100% unacceptable. No one should have their patience stretched to this degree. This has, by far, been the most disappointing experience I've encountered at a Jumeriah property. The staff at this restaurant would benefit from comprehensive training. I wouldn’t recommend this venue for large gatherings, as the staff is not equipped...

3 stars for foods and atmosphere and the fact that the location is amazing, less traffic and convenience for us who live not far from the neighborhood. I can say that we are quite regular clients.

Service vices… disaster

starting from making reservations: we were 6 people, 2 of my friends called for reservation on the same day but we mentioned only for drinks. They said that they are fully booked.. I mean really? Lah Lah fully booked? Especially for drink? We can even be at the bar?

We tried our luck to go there without the reservation… We were being educated by the receptionist who said that « what’s wrong with making reservations ? » I mean I wanted to say that we’ve tried but I didn’t. She then suggested us bla bla bla to make a reservation and etc. I just smiled back.

We finally got the table for 6, and obviously there were many empty tables… and even remained empty since we arrived and until we left. I mean this place was never full anyway. (Except when there was the football world cup last year)

We were happy to get the table and order drinks. I thought ok I will just enjoy the night… Guess what? The waiter drop the whole half pint glass of beer in the middle of the 2 guys in our table. One got it on his right side of his beige trousers and the other one got it on the left part of his white polo. Fine… mistake can happened, the waitress tried her best to apologize and everything but the manager is not involved or involved but not care. I don’t know.

On the way out, we went to validate our parking cause we didn’t use the valet service. We took the car. We were passing the exit… guess what? Of course the parking was not validated! It showed that we have to pay 40dhs. My husband managed to walk back to the restaurant and again asked them to validate the parking for real…

I’m not the one who always make a complaint on Google maps but I hope that this could be useful for the management or anyone (if you care or read this long comments). Maybe it’s just our bad luck but something can be done properly from your side also.

For anyone who finish reading this comment. Thank you for your time and hope that you have a better...

Updated Review – A Disturbing Breach of Privacy and Misinformation from Management

I’ve been a regular patron of LahLah, often recommending it to friends and guests. However, my recent visit was deeply disappointing and raised serious concerns.

I stopped in for a quick bite and a Negroni, only to be met with an unsettling experience at the entrance. The hostess requested my mobile number before seating me — something I’ve never been asked for, despite visiting the restaurant many times, including just the night before.

When I declined, a Lebanese manager approached and insisted it was “policy” to collect mobile numbers from all customers, claiming it was for “safety purposes.” I challenged this and asked to see the actual policy in writing. He could not produce anything — and after some back-and-forth, he admitted that guests can in fact opt out.

This was not just a misunderstanding — it was a deliberate misrepresentation of policy. Worse, it raises the question: How many other customers have been pressured into giving up their personal contact details under the pretense of a non-existent policy?

This behavior is unacceptable and represents a serious breach of trust and privacy. It’s shocking that LahLah and by extension, the Jumeirah Group would permit a manager to enforce or fabricate invasive data collection practices without transparency or oversight.

If this is truly a corporate-endorsed policy, then it deserves immediate public clarification. If not, then this manager is misleading customers and possibly collecting private information under false pretenses. Either scenario is alarming.

Loyal, high-value customers — particularly in Dubai — will not tolerate these tactics. I urge the higher management at LahLah and the Jumeriah Group to investigate this incident seriously. There must be accountability, and most importantly, a clear and respectful approach to customer privacy...