Madurai Chettinadu South Indian Restaurant — Restaurant in Aberdeen City

Worst dining experience ever – Avoid at all costs!

I rarely eat out due to hygiene concerns, and after this experience, I’m convinced I should stick to home-cooked meals. A friend of mine, who has been a regular at this place, recommended their lamb biryani, so we decided to give it a try.

Starters were decent, but everything went downhill from there.

The first red flag? The waiter brought out the biryani before even setting the table with cutlery. Who does that? Then, when I looked at the dish, my immediate reaction was WHAT?! This wasn’t biryani—this was rice drowned in a lamb curry!

The texture was off—mushy, sticky, and unappetizing. It had that unpleasant consistency you find in food that’s been sitting around for too long. I immediately called over a waitress and explained that I had ordered biryani, not rice mixed with lamb curry. Who knows how long that curry had been stored in the kitchen? There was no way I was risking my health eating this.

And then came the worst part—THEIR "SOLUTION."

Instead of preparing a fresh dish, they took the same mess back to the kitchen, tossed it in a pan to reheat it, and brought it back, pretending it was "fixed." Seriously?! Do they think customers are fools? If I wanted reheated leftovers, I could’ve stayed home!

At this point, we decided we were done. We asked for the bill, expecting at least some acknowledgment of their mistake. But instead, the waiter told us, "Our management will blame us if we don’t charge you for the dish, even if you didn’t eat it. We tried to make it twice for you, but sorry for not meeting your expectations." What kind of excuse is that? If you mess up a dish, you own the mistake—you don’t charge customers for inedible food!

And just when I thought the experience couldn’t get worse, the waiter had the audacity to ask, "Would you like to take the biryani away? I can pack it for you." Excuse me?! You expect me to take home spoiled food that I already refused to eat? The sheer lack of customer service and basic common sense was shocking.

Final thoughts: If you’re going to put a dish on the menu, make it properly—don’t serve whatever you feel like and claim "this is how it always is." This place is a disgrace. Never coming back.

If I had the intention to make a complaint, I wouldn’t have paid for what I didn’t have. You didn’t have any complaints till now because you probably didn’t serve the same food to others or maybe it’s the people who didn’t know what spoiled food looks or tastes like. I don’t expect anything like a royal taste for the outside food cause I know how much it takes to make good food. All I ask is to serve customers with fresh food. Also I never mentioned about my personal taste because I’m open to try new foods. You cannot taste or smell spoiled food...

I am writing this review to share a very disappointing experience my family and I had with Madurai Chettinadu South Indian Restaurant in Aberdeen. We have been regular customers and have enjoyed their biryani on at least five different occasions, so we thought it would be a wise choice to order from them after a long journey when we were super hungry.

Unfortunately, this time, the experience was far from pleasant. We took our order as a parcel, and when we began to eat, we found that the biryani was extremely super spicy, to the point that it was inedible for us, especially for our two kids.

I called the restaurant manager to explain the situation, hoping for a resolution. However, his response was dismissive and unhelpful. He claimed that he had personally tasted the biryanis before packing the parcel and therefore couldn't believe our complaint. He insisted that we should drive back to the restaurant and return the biryani to them, stating that they couldn't help us otherwise.

This level of customer service is unacceptable. We were left hungry and frustrated, especially after a long trip. I would not recommend this restaurant based on this experience, as it seems they are unwilling to address customer concerns or rectify their mistakes. It's a shame because we used to enjoy their food, but this incident has left us with a very...

At first glance, this place doesn’t look like much. The interior is very plain, quite white and bare, and almost feels like a pop up restaurant. It could definitely do with some redecoration and a more welcoming theme. The music was also a bit of a problem as the speaker kept cutting in and out, which was pretty distracting. They’d have been better off just turning it off.

That said, this is one of those times when first impressions are completely wrong. The food is what really counts here, and it was absolutely amazing. It’s very authentic Southern Indian cuisine, full of bold flavours and spice. It was a little too spicy for me at times, but the quality and depth of flavour made it worth it.

All the meat was cooked perfectly, especially the mutton, which was incredibly tender and rich.

I’ve heard it can be hit or miss, but on our visit, they absolutely nailed it. I couldn’t recommend it enough if you’re after proper, authentic Southern Indian food and don’t mind a simple setting.

My only complaint was that the staff seemed a little confused at times, but we were a large group, so it didn’t spoil...