Seoul Restaurant Korean BBQ & Japanese Aberdeen — Restaurant in Aberdeen City

Went there couple of times. First time was with friends, ordered a bowl of ramen, to be honest the taste is acceptable (I've had way much better ramen before), but what made it worse is the service, was served by a guy and he seemed don't even want to be there and annoyed by our request (we asked for additional chili oil and soya sauce). Left with a feeling of unimpressed, but I was still being positive, maybe they were short staffed.

Went there for the 2nd time by myself for a quick lunch, was looking forward to taste their other menu (still being positive, maybe this time will be better since there weren't many customers). Was served by the same guy, and I asked the size of their bimbimbap, he seemed annoyed with my question and replied with ' It's a big portion because it's a main course ??' with a tone like I don't know what bimbimbap is (being Asian, I grew up with all kinds of Asian food and 80% of my meal everyday is Asian food including Japanese and Korean, and have tasted the same food in few countries including its originated countries) , but choose to ignore it. Then I asked whether the battered enoki mushroom, comes with enoki mushroom only or mixed vegetables . And he corrected me with ' That's called tempura, and it's prawn not mushroom' , eventhough the photo literally shown enoki mushroom, again choose to ignore it. Then I asked another question about portion of their kimchi jigae, but this time he answered it nicely, maybe he noticed the change of my facial expression. Anyway, ended with baked salmon sushi which tastes alright, and kimchi jigae which very salty.

Came home with husband asked my experience, and whether we should go for their Korean bbq (both of us Love korean bbq) and I said...

The food was good but the service was very poor.

It was our first time having Korean BBQ, we ordered a mix from the Japanese & Korean BBQ menu.

They starting bringing out the cooked food wand eventually raw meat/fish after most of the cooked food was out.

For the raw food they just put it on our table and left immediately. We didn't know how this worked with the BBQ as it was our first time and tried to get the attention of another waitress.

We weren't able to get another waitress attention for over 5 minutes so we were stuck with raw fish and meat on our table just lying there. Eventually we got someone to plug in the BBQ part of the table and turn it on (they never explained if we had to do anything else) they sprayed some oil on the plate and left us.

We started cooking and eating the pork belly and fish. We noticed there was no flavour at all, after we looked around and noticed other tables was getting oil, tongs and flavouring for their BBQ.

We ended up using spare chop sticks to cook it which wasn't ideal and just dipping it into plain soy sauce. After checking the menu again we were suppose to get flavouring with the meats but they never gave us it (or the tongs or the sesame oil).

When paying they charged us for an item that we ordered but never arrived, we mentioned this again before receiving the bill but they didn't take it off or give us the promotion 10% off for new customers in till the 15th of September.

We understand that it was a new restaurant, busy and they seem understaffed but that shouldn't be an excuse for the extremely poor service that we received. It ruined our overall experience and the night. Hopefully in the future they've managed to sort the issue as the...

My fiance and I came here last night for a long awaited date night and didn't have a great time. The sushi we received was stodgy and flavourless, the tempura veg was 60% fried batter and 40% actual veg. Along with this, the tables were unpleasantly sticky (our glasses took some tugging to actually come off the table) and the music was pretty overbearing for a restaurant.

In addition to this though and more worryingly, there was seemingly no understanding of food allergies or intolerances among the wait staff. On asking for an allergy menu we were met with an almost pitying 'no, sorry', with no suggestions of how they could help or even an inquiry of which foods we needed this for. My fiance has relatively mild gluten intolerance and sushi is generally fine in this regard so he explained that this was the case and the waitress agreed that he would be able to order sushi without issue. Despite this he received one item which was in tempura batter despite not being advertised as such on the menu, meaning he was unable to eat this. Our request for gluten free soy sauce was also met with a mildly pitying 'oh we don't do that here'. It's worth noting that every other place we've ordered sushi from has had an allergy menu/gf soy sauce as standard. Thankfully we were fine as the intolerance is mild and we know what to look out for but for someone with a severe allergy this place would be very dangerous.

I can't imagine we'll return - there is far better sushi on offer elsewhere in Aberdeen where dietary requirements are...