The manager working the saturday we came didn't support the bar staff serving yet criticised him and belittled which made for awkward listening amongst my party of guests particularly as he thought it was 'banter'. While it's funny to tell people the foods awful and to go and buy food elsewhere and eat it in your bar the first time,after hearing it 4 times I'm not sure it's a clever sale pitch. We've been here several times before and always find the bar staff and premises fine however on this occasion there were several mistakes on drinks orders and the manager (50+ bald guy) needs to winde his neck in somewhat or "go on walkabout" when staff need his help more often! I've been in hospitality. You don't keep staff belittling them or customers. If there are a queue of people, help out! Don't stand there like a bouncer it's really not helpful. Let's hope this is taken as constructive criticism and we can revert back to fun visits again to the Norfolk Arms when we do visit again.