I am writing to express my deep dissatisfaction with the recent takeaway experience I had from your establishment. Unfortunately, several issues have significantly marred the overall quality of the food and service.
Firstly, the chicken in the curry was notably dry and overcooked, resulting in an unpleasant texture and compromised flavor. This deviation from the expected standard of quality was disappointing.
Furthermore, the delivery service was subpar, as the food took over 2 hours to arrive. Such prolonged delays not only inconvenience customers but also undermine the freshness and appeal of the dishes.
Regrettably, my disappointment didn't end there. Upon consumption of the Korma, I discovered plastic in the dish, a concerning and unacceptable occurrence that raises serious questions about the restaurant's adherence to safety standards.
Lastly, the curries were excessively oily, detracting from the overall enjoyment of the meal. The excessive oil content was not only unappetising but also suggested a lack of attention to detail in the preparation process.
As a loyal customer, I believe it is imperative for these issues to be promptly addressed to maintain the high standards of quality and service that your establishment is known for. I kindly request a thorough investigation into the matter, along with appropriate measures to prevent a recurrence.
I appreciate your prompt attention to this matter and look forward to a...
Read moreDuring our recent trip to Kent Park Holidays, we were on the lookout for a good halal Indian restaurant nearby — and we found an absolute gem just a 20-minute scenic drive away.
From the moment we arrived, we were warmly welcomed by the owner. The restaurant itself was small, quiet, and full of charm. The food? Absolutely amazing.
One of the highlights for our whole family was the mint sauce — so good, in fact, that we asked if we could take a full bottle home! Every dish we ordered was bursting with flavor: • Chicken Tikka Jalfrezi – perfectly spiced and sauced, and they even adjusted the spice level on request. • Prawn Puri – spot on and just the way we wanted it. • Lamb Tikka Jalfrezi and Garlic Lamb Tikka Jalfrezi – both perfectly cooked and full of rich, balanced flavors.
The prices were very reasonable, especially with their fantastic deal running Sunday to Thursday: starter, main, naan, and rice for just £12.95! It made a big difference for a family meal.
The owner truly made the experience special — offering great recommendations, helping us get the most value, and clearly prioritizing service and quality over profit. It’s rare to see that kind of genuine hospitality.
We’ll definitely be returning whenever we’re in Ashford or nearby again. Highly...
Read moreI’m not one to leave reviews but this is the worst Indian I have ever had! Its safe to say I do not understand how this restaurant is rated so highly. Me and my partner treated ourselves to quite a large order and we were incredibly disappointed, we couldn’t finish our meal.
The Makhani chicken I ordered had such an overpowering taste of coconut which I hate. It is not listened in the ingredients that it contains coconut therefore is why I ordered it. If you are going to add ingredients, list them! I also could not eat more than a few mouthfuls as it was so oily. My partner ordered the Lamb rogan and it had absolutely no flavour and was basically just tomatoes and water. The popadoms we ordered were so stale you could tell they had been out for some time, so were inedible. We also received no dips for them as well! Also the samosas were just like frozen reheated soggy parcels.
To top it all off we waited over an hour for this meal.. we had no more than a couple bites of and it was STONE COLD when it arrived.
Please don’t waste your money here! Me and my partner have been left feeling quite unwell and unbelievably...
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