Caffè Nero — Restaurant in Babergh

Went for the usual ‘nice weather day’ walk with a couple of friends and 6 small dogs and, as is our custom, we went into Nero for a coffee and a pastry. The queue was quite long to order but we’d found a space to accommodate all of us and one of us joined the line. There was ONE person serving. Just the one poor man ON HIS OWN! He was absolutely amazing: not one word of complaint, no moaning, no huffing or puffing - and he must have felt under pressure - just service with a very patient smile! I hope this person gets the wages of the three peoples work he was achieving! I guess it’s a hazard of New Years Day that staff are ‘sick’ but really Nero, be kind to those, like the chap working today (1/1/2024), who absolutely go above and beyond! His attitude is the kind that keeps people wanting to go to the establishment! Whoever you are … we thank you for being lovely...

Living in Sudbury I come here often. however the last time I went I was disgusted by the service. The young chap was messing around at the bar as well as In front of myself and a friend that I visited with. Already dissapointed I ordered my coffee which was lovely!( I think being able to give an option of 1 or 2 shots of espresso gives a greater choice to customers) the cake was also lovely and I would recommend the cappuccino cake. The sever stopped messing around after I looked at him rather dissapointed by his behaviour. Whilst sitting down I did notice he was working well and did clear all the tables to a good standard. Overall I think this is a good place to visit however the staff need more training and to have some more customer care skills. I would visit again however this young man needs to be more consistent with his attitude to work and...

Nero's: I love the coffee and happy to pay the price for it (and if it just sold coffee it would be 5*) but everything food based is so overpriced I feel it's extortionate.

This branch: So clean and tidy I'd call it spotless, staff are fantastic, they remember my order and I'm not a regular at all, always friendly, always polite and smiling, always treated like a person, I've never had a bad customer experience here and as a result it's my go to coffee shop in Sudbury.

It's dog friendly, it's a 'laptop and work' friendly coffice, there's a load of books in there if you fancied a read. the courtyard is a little neglected and could use a freshen up, the decking was a little slippery last time I was out there (but to be fair it was a wet and windy winter day - not normal...