The Claremont — Restaurant in Bath

After reading some of these previous reviews I find it surprising we are talking about the same place, because yes they have a nice selection of beers and the pub looks nice decor wise with the cosy horse box out the back however..

I’ve been a number of times where I have been served by a particular member of staff with a beard and glasses (assuming the manager)

he has never once smiled nor said hello nor asked how my day was or made any effort to be polite in anyway to me or anybody I’ve ever been with. this is so sad because I can tell the chef and other members of staff really are very warm and welcoming but this particular person should not be working in a public facing role when he makes me feel very unwelcome and a good example of when he was rude (most recently) is when I kindly asked him if they were doing food I was then bluntly told no (even though food was meant to have started by six pm, and so I asked if they would do food at any point in the night to which he very angrily and aggressively told me he didn’t know. No explanation, no Reason no apology.

I was waiting for friends and would be more than happy to wait for one of your delicious pizzas but due to his actions I decided to meet them elsewhere. This is money that could be spent in your pub.

all I ask is for the future to simply force out a single smile when you see somebody enter the pub (as if you weren’t really unhappy about being there) because it reflects with us the customer. Lastly he was sat on a table on his phone for the majority of the time I was in there (almost two hours) , granted it was a Tuesday night but I myself am a manger for a bar and there’s always something you should be doing .

I apologise for the negativity because I’m a very positive person but I can tell you first hand you are only as strong as the weakest member of your team so maybe have somebody who knows how to smile greet the customers.

I’d be more to an happy to potentially remove this comment if I could get a reason or potential apology because it’s not fair that this one personas actions should negatively affect your business.

Kind...

I am Working in the Claremont in bath today, the food being prepared in the kitchen looked inviting and smelt amazing... So I ordered a personal one for my lunch.

It was 2nd to none... So fresh and tasty not the like the commercial ones you get from branded pizza shops.

The Claremont is spotlessly clean throughout kitchen is visible from the lower dining area and again it's absolutely pristine the attention to cleanliness and hygiene is clear to see

Both Frankie and Elena are really welcoming... They took over here 18 months ago and have been busy putting their personal stamp on the pub.

The Claremont is beautifully presented with pleasant outside spaces for smoking and eating.

This place is a real credit to these guys.

The pizza was exceptional ... with Amazing flavour and really quick to the table even though there was a few others being ordered by customers.

I would highly recommend visiting if your staying or visiting bath and want some excellent food...

I've been here a number of times and every time the staff are really welcoming and professional. The food is excellent, when they have what you want. The issue seems to be that there's a lack of planning. I've attended the pub quiz multiple times and each time, despite it being a regular event, they've run out of basic items like chips, cider, Guinness etc. The staff more than make up for it by being super friendly, and the quiz master is great, but I question why staples like chips havent been ordered in advance when they know the quiz is an upcoming event. It just feels like something is wrong with the organisation...