Velo Lounge — Restaurant in Bath

1st time, came in for a breakfast, ordered drink and food at the bar, drink and cutlery arrived quickly, both mine and partners cutlery had to be replace as they had dried on baked beans which wasn't a nice sight. The coffee wasnt too bad. Food arrived swifty after, and it looked enormous. Unfortunately we ordered white toast but we both received brown, not a problem though just abit annoyed, the eggs seemed half cooked with that clear gooey substance across the toast which really put us off. The bacon wasn't cooked enough for me either, the fat had no colour to it at all. The fried tomatoes had italian herbs sprinked over which didn't work for me in a full English might be nice with a pasta dish maybe, but not a breakfast. The mushrooms had the same treatment but were stone cold. Sausage I think were just about cooked, Lincolnshire sausage nort being my first choice for a breakfast. Hash browns were fine and baked beans were fine. Not usually keen on black pudding but I usually do eat it, except this one, yuk. Not the best service, we watched a waitress patting a dog I hope she washed her hands after! other dogs in there some barking ofte, and being walked through the tight gaps between the tables. The chairs and table being a mish mash and so not being able to pull the chairs under as they didn't fit wasn't good. The table needed a good hoovering off between the joints as they looked filled with dirt and grime. No parking. I will most definitely not be visiting this place again very...

Absolutely appalling service, not only was the food haphazardly dumped on our table at different times with no cutlery and when I had the audacity to ask for cutlery the waitress felt it was okay to bring me children's cutlery and pretend it was a problem with the kitchen. To top it off she turned around and pulled a face at her friends sat behind us. After watching her bring piping hot food to a table of lads, I walked up to her to ask where my daughter's food was. It was met with a deep shrug and "oh well it's how it comes out of the kitchen". Strangely my child's food appeared 2 minutes later freezing cold. My son had finished his food (he didn't mind the plastic fork as he was hungry) and at that point we were disgusted and had no further appetite. Thanks Velo! Her attitude and the lack of actual service was the similar to other waitresses I spoke to. What is going on? Today was completely ruined and I've wasted my time and money by being served by an obviously overworked waitress with a stinking attitude. Please see a photo of my cutlery...absolute joke, do not recommend & will definitely not be going back!!!! Try treating your patrons with respect and not ruin their meals with your problems in...

I attended Velo loung late satarday morning of December 4th 2021 with my family, we had walked from Bath City centre and were looking forward to a lovely brunch, unfortunately our visit was not as good as it should have been, we placed quite a large order and overall the food was great, however my wife ordered lounge eggs with bacon and when they were served to our table they were over done, poached eggs should be runny and not hard like boiled eggs. We advised the waitress and were told that they would make some fresh eggs great 4stars I thought, then came the bomb there is a 45 minute wait for food at the moment, at this I asked to speak with the manager, she came and told us the same 45 min wait. I said that this was unacceptable as we wanted to eat as a family she told me they were short of chefs and she refunded me the cost of the eggs £6.95 our total bill was over £90. To be honest the rest of the food was great and the environment was cosy but the customer service has a lot of questions to be answered especially when there is an issue. We plan on attending the Chippenham branch next fingers crossed we have a...