French Village Food Store (South) — Restaurant in Belfast

Decided to leave it a day to post my review as I was really not happy with my visit on Friday. We decided to pop for a quick bite. Once seated two other couples came in and were attended to before us. I had to ask the manageress(?) (she wasn't wearing a uniform) for someone to take our order (a tea and a hot chocolate and 2scones). Once ordered about 5minutes later a guy came back to tell us that they didn't have any cherry scones left. So my wife ordered two different flavoured macarons. Another 10minutes later, the girl came over with 1macaron and no cream for my scone. I dared ask her for butter and the girl lifted one of the glass jars without saying anything. So I asked, where's the cream, "you have to ask for the cream". No. It states on the menu that it comes with jam and cream. "So do you want cream, sir" This was in a very condescending tone. She whisked off and brought my wife's other macaron and threw the cream on the table without a word. The food and drink were lovely, but the staff's attitude just did not sit well with us. The manageress didn't even bother to ask how our visit was, otherwise we'd have told her. (Maybe the waitress already had a word in her ear) We won't be back, but I do hope they take this...

We popped in here for breakfast after a night out in Belfast to celebrate our wedding anniversary and it was just the perfect way to end our brief time away. I had the French village breakfast and my wife had the breakfast board. I'm sorry I've no photos but when you set a feed like that down in front of me I don't generally hang around admiring it and taking pictures! It might not seem like much from the description on the menu but let me tell you, you'll not need lunch in a hurry. My wife had a beautiful croissant and here's a thing, our coffee was hot and stayed so nearly too the last drop. It might seem odd but it's amazing the number of places that can't achieve such a simple task. Staff are brilliant; friendly, helpful, efficient. A great addition to the burgeoning Belfast...

Their bread is great, but the service not so much. The queues are long (due to inefficiency, not demand). I ordered two take away pancake stacks, got home to find they have given us the wrong order and won't answer the phone (three attempts) to do anything about it so I guess I'll make my own lunch and throw the £12 in the bin. Not the best use of my lunch hour and certainly did not achieve the desired effect of cheering up an already miserable Friday.

Edit: After reaching them via email they offered a generous discount code as an apology for the mix up with the order, so updating from one to four stars, since the bread is excellent and the service is working to improve. Perhaps when we get to try the dishes we ordered they might even get to...