We were there for Christmas dinner. It was a bit of a mixed bag. The room we were dining in was cold and really not suited to dining in. The tables were wobbly, and the furniture mismatched with a mix of some plastic and some wooden chairs. The tables were not decorated, and there was no table linen.
We booked the gold package for £35pp with a free cocktail on arrival and free glass of wine. The service was VERY slow, there was two bar staff on to serve a room full of around 50 to 60 people. Clearly not enough as it took them an hour to bring ordered drinks, and we had to keep asking repeatedly. It was very disorganised.
The food was ok. It was edible but served on wooden platters with dips served with starters in plastic containers. The mains had mozzarella sticks and dough balls, etc, but no dips were brought with the mains, and the Christmas chip ws served in a cardboard bowl, and Christmas chip was a tad bland. The pizza and nibbles were ok but nothing special. The glass of wine we were due to have with our mains turned out to be what you'd measure as 2 shots in a wine glass of wine, not even half a glass full.
There was no entertainment on in the room which you'd normally expect at a Christmas Dinner do. There was live music in the main bar, but it was completely packed out, and everyone was wearing coats, and they had put heaters out there. There weren't even Christmas decorations up in the room.
The ladies' toilets are unpleasant, can't speak for the gents wasn't in it. They are SMALL, theres only 3, and the cublicles are tiny. You have to climb over the loo to shut the door. We had to ask staff for loo roll as it wasn't being checked despite a lady sitting in it with toiletries, which in my opinion is TOTALLY pointless when there is no space to start with. The loo seats are rickety, There was no soap in the dispenser, and around the one useable sink was dirty. They need cleaned and redecorated and given more space.
All in all, I'd say save your money and book elsewhere. It was definitely not worth...
Read moreMade a large booking at well over a grand for the bottomless brunch, I'd went once before and one girl was late and they transferred the money to a bar tab. They told me this would be the case again over the phone but didn't and the money was lost. The last time I went was April 2023, the second time was August 2023 so only a few months in between. Fair enough if policies change but don't make false promises on the phone and only make me aware of such policy changes when the money is non refundable on the day when such a policy influenced the chance of a few people booking.
Considering several brunches were also non alcoholic and extra sides were paid for at the brunch and not brought out I was annoyed. My previous rating was 5 and you even replied thanking me but I am replacing to 1.
The manager on the day with the Cuban chain and white t-shirt was absolutely vile when asked for help. I was annoyed bcus I booked here beforehand and it was great this time I was left with a sour taste in my mouth, at the money paid we had our pick of any establishment in Belfast and beyond.
Before the day I had called the phone a few times and also got cheek on the phone which should have been an indication to pull the plug then. Trust your gut. There is more that I am not even sure I can repeat, I have never been so disgusted at an establishment to be honest. I was scared to make a review but it's came into my head so many times that I just want to say my piece.
Also notable the stench of mould, the dirt of the toilets and when we came up the back lift drink was removed from the lift implying we would steal it jokingly - which again not on. The only positive was some of the female bar staff upstairs with us were really lovely and I couldn't fault them at all and on leaving and waiting for a taxi were chatting to the bouncers who again were lovely. If the back halls we were brought up through are any indication of cleanliness then I'm not surprised at the reports of food poisoning and bad food scattered through the...
Read moreHad a recommendation to come here by the Uber driver and it was an enjoyable experience. The live music was great and the atmosphere was lively. The food let it down as the portion sizes were massive but the attention from the staff was less than. My friend ordered the chicken tenders and was quite ill after. I ordered the veggie spring rolls and was okay, but they weren’t overly special. The staff weren’t very attentive or welcoming. The bouncers were actually more friendly (surprisingly enough). They brought the food out stacked on top of each other and I noticed quite a few of the wait staff touching the tops of the food where it went over the bowl, not sure on the hygiene rating, but I wouldn’t guess it was that high. The toilets were also grim! Queues for them were about 20 minutes long, there was something wrong with the ladies toilets (one of the staff was carrying around a plunger so not sure what happened there, nor would I like to) ended up being directed to the disabled toilet which was not any cleaner. Both taps didn’t work properly, neither did the hand dryer. All in all was a good place for a drink and live music, but I wouldn’t recommend much...
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