Having stayed here on Sunday 18th February I could not believe how this hotel had declined since I stayed previously when it was Raddison Blu. Although the reception, bar and dining areas all remain the same, when you get out of the lift it is clear it is in need of major refurbishment. The corridors are grotty and carpets dirty. The room was basic and I don't know what they think is on the bed but that is certainly not a quilt! More like a sheet. The room was cold and no amount of setting the temperature control could improve it. The bathroom was roasting! - should have slept in there. Breakfast was a disaster. Had tea and toast and then discovered that there was no hot breakfast left, 10 am. Pointed this out to the server and then "the ladies with badges" started to rush about as if they had it under control Although none of them spoke to myself or the other guests who were standing waiting to be fed! 10 minutes later still no hot food or response from staff so we left. I did tell the receptionist when checking out that we had no breakfast but she was not interested either. Disappointed that the hotel has lost it's mojo, used to be a lovely...
Read moreLoved it here. My son and I went to a job fair held in this hotel & decided to have lunch before we headed for home. We were a bit unclear where to order. There was a bar with one girl staffing it (before we left, there were two). Originally we were just having coffee but when we saw someone eating, we decided to have lunch. There were four guys at the bar being served & I walked over to what I thinwas the dining room. It had a rope across, indicating that we could not enter. Although some staff looked up & saw me, no one indicated as to what I was to do. I walked back & forth to my son, about to give up, but then decided to stand with the four guys & the one girl serving. I was eventually served. The meal was very nice. The setting was outstanding, especially as the sun was out & we were able to sit & eat & watch the Lagan flowing past. We would go again. Service was...
Read moreVery dissapointed with hotel. Feel ut shoukd have no rating at all but definitely not 4 star. Very shabby. Room not very clean. Premium price charged but it was not worth it. Think management should have closed until renovations were done. Staff were very nice and must be hard for them to try push this hotel to visitors. Food at breakfast was very poor. This can't be blamed on works going on at hotel. Not a happy stay in a beautiful city like...
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