Clucks Burger (Erdington) — Restaurant in Birmingham

First time I ordered was fab! Could not fault it. Second time I ordered the food was cold. I never complained or harassed them. Just thought it might be a one off. Third time i ordered the food was late. I phoned to ask where it was. I was told they would phone the driver and then they hung up on me. I waited, no call back and no food. I tried phoning and they refused to answer my calls. Eventually food arrives cold and part of the order missing. Delivery guy had a unapologetic i dont care attitude and i still can't get hold of anyone at the restaurant. Its a shame you have let yourselves...

Ordered the spicy bean burger plenty of times and loved it. Ordered it tonight to receive 2 hash browns in a bun. I call them and get told it’s my mistake. Sent them a picture of their Deliveroo menu and get told they never have done bean burgers. What has my wife been eating all the previous time’s?! Spoke to them and they only offered to send another hash brown filled...

I have ordered off them a couple of times. Food as actually tasty. However the last two times, the food has turned up close to an hour late, and has been cold. This time, to add insult to injury, the order was incomplete. Contacting them seems to get you nowhere. As nice as the food is, I dont want to pay for items i am not going to get, or have to...