Dessert Express - Kings Heath — Restaurant in Birmingham

Absolutely terrible experience with Dessert Express. I placed an order through Uber Eats, only to get a call from them saying “we don’t do the products you ordered.” Then why are they listed on Uber Eats in the first place? (I ordered karak chai)

To make things worse, the girl on the phone was extremely rude. When I asked her to cancel the order, she snapped back saying “you do it.” I cancelled it from my side, and then Uber refused to refund me because apparently they need to compensate the restaurant!

I called her again to explain this and told her they need to cancel it from their end—but again, she rudely told me to speak with Uber. Why should I deal with Uber when the mistake was entirely on Dessert Express?

To the owner or management Please teach your staff some basic manners and customer service. Listing unavailable items, being rude, and refusing to take responsibility is a sure way to lose customers. Never ordering...

I ordered from here last night via just eat at 19:23 with a stated delivery time of 20:00. As the evening went on the delivery time moved further back. I attempted to contact the shop but the phone just rang out.

At 22:20 a notification popped up on my phone that my order has been delivered at 22:51?! A few minutes later a got another notification that the courier was on thier way. Firstly, how could it be delivered before it had left the shop? Secondly when the courier arrived at 22:40 he showed me that he had been allocated the delivery at 22:30. I obviously refused the order as my family had gone to bed.

I am now in dispute with Just Eat to get my money back. DO NOT order from this shop, they blame everything on the Just eat drivers when they are simply banking on the fact you can't get a refund directly from them.

I would give less...

Prepare to embark on a delectable journey of taste and hospitality at Dessert Express! Harman's passion for creating unforgettable sweet delights shines through in every meticulously crafted treat. From luscious cakes to delicate pastries, each bite is a testament to her dedication to perfection. But what truly sets Dessert Express apart is Harman's warm and welcoming demeanor. Her genuine friendliness and attentive service elevate the entire experience, leaving customers feeling like cherished guests. If you're craving exceptional desserts served with a side of genuine kindness, look no further than Harman's...